We are recruiting for a permanent Customer Service Administrator to join a busy, friendly and fast-paced business based in Normanton.

This is a varied customer service role supporting customers with vehicle and small electrical equipment breakdowns. You will be responsible for taking incoming breakdown calls, understanding the issue and coordinating with suppliers and engineers to get customers back up and running as quickly as possible.

The business has a lively and supportive working setting, so this would suit someone who enjoys being busy, problem-solving and working closely with both customers and colleagues.

Due to the location, you must have your own transport.

The role You will need a keen eye for detail and the confidence to problem-solve on the spot. You will regularly make quick decisions based on both the customer's needs and the best interests of the business.

You'll work independently while also liaising closely with your immediate team, third-party suppliers and other departments across the company.

Responsibilities

Receive incoming breakdown calls and identify the appropriate solution

Liaise with suppliers and engineering support to arrange repairs and assistance

Keep customers regularly updated by phone and email on the progress of their vehicle or equipment repair

Ensure downtime is kept to an absolute minimum and elevate issues where necessary

Liaise with other departments to raise purchase orders and recharges





Work with the accounts team to resolve billing queries

Work closely with finance, workshop and sales teams

Maintain accurate and detailed customer and breakdown records

Deliver a professional, friendly and courteous service at all times

Manage multiple customer queries and breakdowns within a busy environment

What we're looking for

Previous customer service experience

Excellent written and verbal communication skills

Strong attention to detail

Well organised with good planning and prioritisation skills

Confident using Microsoft Office

Strong interpersonal skills

A natural problem-solver

Ability to remain calm and make decisions under pressureComfortable working to tight deadlines in a fast-paced environment

Full driving licence and own transport essential

Package Salary: £28,520 per annum Hours: Monday to Friday, 8:00am5:00pm with a 1-hour lunch Location: Normanton Contract: Permanent

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals. If you have not heard back within 5 days, please assume that you have not been successful for the role you have applied for.

By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.

📌 Customer Service Administrator (Normanton)
🏢 Jo Holdsworth Recruitment
📍 Normanton