As the primary point of contact for a portfolio of customers, you'll work closely with them throughout their journey from onboarding to ongoing success, renewals and strategic account growth. You'll become a trusted advisor to your customers, ensuring they successfully adopt our solutions, achieve their business goals, and continue to grow with us.
Key responsibilities
Manage a portfolio of customer accounts and develop trusted, long-term relationships
Drive product adoption by helping customers maximise the value of our platform
Conduct regular customer success reviews and develop action plans to achieve customer objectives
Monitor customer health, identify potential risks and proactively reduce churn
Work closely with internal teams to advocate for customer needs
Identify opportunities for account growth, upselling and cross-selling, delivering genuine customer value
Maintain accurate customer records, success plans and engagement activities within the CRM
Contribute to customer education through webinars, knowledge base articles and product resources
About you
4+ years' experience in Customer Success, Account Management,
SaaS Consulting or a similar client-facing role
Excellent communication and relationship-building skills via phone, email and online meetings
A proactive, customer-first approach with solid problem-solving ability
Able to translate complex technical concepts into simple, understandable explanations
Excellent organisational and time management skills
Experience using CRM platforms such as Zoho CRM, HubSpot or Salesforce
A genuine passion for helping customers achieve outstanding outcomes
Supply copies of all educational qualifications
Respectful and supportive environment with resources to get your work done
Growth opportunities
Strong emphasis on work/life balance including weekly and monthly office social activities
Office conveniently located near the light rail
About us Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety and risk.