Bubba Gump Shrimp Co., part of HBH Group, is a high-volume, high-profile, full table service restaurant operating 7 days a week for lunch and dinner, Bubba Gump is known worldwide and inspired by Forrest Gump, the brand delivers a fun, high-energy dining experience with bold seafood flavours and southern-style hospitality. HBH Group creates vibrant venues where people connect, celebrate, and enjoy memorable experiences and we’re looking for passionate people to join our team

The Role Reporting to the Group General Manager, you will oversee all aspects of venue operations, leading large teams across FOH, BOH, bar, and entertainment to deliver seamless, high-volume service and an immersive guest experience. This is a hands-on leadership role in a fast-paced, high-profile, environment.

Key Responsibilities Operations & Service

Oversee daily operations across all departments

Ensure smooth, high-volume service during peak periods and events

Maintain venue readiness, procedures, and compliance

Leadership & Team

Recruit, train, and lead a large, diverse team

Manage rostering, performance, and team development

Lead from the floor during busy service

Guest Experience & Brand

Deliver a consistent, immersive themed experience

Manage VIPs, media, and high-profile guests

Resolve issues quickly while protecting brand reputation

Manage budgets, P&L;, labour, and cost controls

Drive revenue through events, promotions, and upselling

Monitor KPIs including sales,



turnover, and guest satisfaction

Events & Entertainment

Coordinate themed events and entertainment

Work with performers and production teams to deliver seamless experiences

Stock, Safety & Compliance

Oversee inventory, ordering, and supplier relationships

Maintain food safety, licensing, and venue compliance

Manage incidents and ensure safe operations

About You

Proven leadership in high-volume, fast-paced venues

Experience managing large teams (40+ staff)

Strong operational, financial, and organisational skills

Confident communicator with a hands-on leadership style

Passion for hospitality and delivering exceptional guest experiences

Ability to perform under pressure in a dynamic environment

Requirements

Minimum 5 years’ restaurant/venue management experience

Strong background in high-volume, full table service

Current RSA & RMLV

Solid financial acumen (P&L;, labour, stock control)

Highly Desirable

Experience in themed or entertainment-driven venues

Events, launches, or media experience

Hospitality or Hotel Management diploma

What We Offer Opportunity to lead a high-profile venue for a globally recognised brand

Strong career growth within a growing hospitality group

Market-competitive salary + staff perks and discounts

Fun, energetic, and supportive team culture

Team events, benefits, and salary sacrifice options

📌 Venue Manager (Brisbane)
🏢 HBH Group
📍 Brisbane