As one of the world's largest IT distributors, we're not just distributing technology, we're shaping the future for our partners and their customers by delivering value and a customer centric approach.

As the leading global IT distributor, we strive to lead the next generation of technology and talent. Whether you're applying for your first role or you're a seasoned professional, here is a great opportunity to seize and develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers.

We now have a great opportunity to join our Cloud Centre of Excellence supporting the partners who power Australia's IT channel. As a Cloud Systems Engineer, you'll be the frontline technical contact for our Cloud Solution Provider (CSP) partners across Microsoft (Modern Work and Azure) and AWS - helping them deliver exceptional outcomes to their end customers. You'll also get the chance to step beyond day-to-day support and contribute to hands‑on project work, including cloud migrations, implementations, and emerging AI solutions such as Microsoft Copilot and Azure AI.

This is a hands‑on technical role for someone who enjoys solving real partner problems, knows their way around cloud platforms, and wants to grow inside a team that genuinely invests in its people.

What You’ll Do

- Provide Level 1 and 2 support for Microsoft CSP (Modern Work, Azure) and AWS partner queries.
- Help partners with onboarding, provisioning, billing, and technical troubleshooting.
- Support partners adopting AI services across the Microsoft and AWS stacks - including Microsoft Copilot, Azure OpenAI, and AWS Bedrock.
- Manage tickets escalated to Microsoft or AWS through to resolution.




- Contribute to project work such as cloud migrations, implementations, and AI enablement engagements alongside our solution architects.
- Maintain accurate records in the service desk system and contribute to our knowledge base.
- Collaborate with local solution architects and our regional and global support teams.
- Contribute to documentation, training materials, and continuous improvement initiatives.
- Participate in an on‑call support roster as required.
- Ensure compliance with internal processes and partner program requirements.

What You’ll Bring

- 2+ years in a cloud support, service desk, or partner‑facing technical role.
- Strong customer focus and the ability to stay calm in a rapid‑paced environment.
- Working knowledge of Microsoft CSP programs (Modern Work and Azure) and AWS.
- Familiarity with Microsoft 365, Entra ID, Exchange Online, Intune, and Azure subscriptions.
- Understanding of AWS core services (EC2, S3, IAM, and similar).
- Genuine curiosity about AI and how it's reshaping the partner landscape.
- Experience with ticketing systems such as Freshdesk, ServiceNow, or Zendesk.
- Excellent written and verbal communication - you can explain technical concepts to non‑technical audiences.
- Strong problem‑solving instincts and a willingness to dig in and find the answer.

Highly regarded





- Microsoft certifications such as AZ-900, MS-900, AZ-104, or AI-900.
- AWS certifications such as Cloud Practitioner, Solutions Architect Associate, or AI Practitioner.
- Exposure to Microsoft Copilot, Azure OpenAI, AWS Bedrock, or other AI/ML services.
- Prior experience working with channel partners, resellers, or in IT distribution.

Why Tech Data?

You'll be part of a tight‑knit local team backed by global scale, working with the latest cloud and AI technologies and the partners shaping the channel. We support certifications, professional development, and career progression

In addition you can expect a very competitive remuneration package, flexible work arrangements available including hybrid working environment, on‑site parking, an office that is close to public transport and the Metro, paid parental leave scheme including options to ramp up your hours back to your role, a great program that we are especially proud of and strong reward and recognition programs.

If you are seeking a new role or opportunity to further grow your Cloud technical career within an organisation that truly values and embraces individuals from diverse backgrounds, then we look forward to hearing from you soon

What's In It For You?

- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
- Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events,

📌 Cloud Systems Engineer — CSP Partner Support (Sydney)
🏢 Tech Data APAC​
📍 Sydney