Assistant Workshop Controller - Westar Trucks Campbellfield Westar Trucks Campbellfield

is seeking an

Assistant Workshop Controller

to support the daily operations of our busy truck dealership workshop specialising in Isuzu, Western Star, MAN and Dennis Eagle.

Workshop Controller, you'll play a key role in coordinating workflow, supporting technicians and apprentices, assisting with quality control, supporting Service Advising functions when required , and helping ensure customers receive an exceptional service experience.

This is not a management position, but it is a highly influential role

suited to someone who enjoys mentoring others, building relationships, adapting to different priorities and helping the workshop operate at its best.

What's on Offer?

Competitive base salary plus commission structure

Opportunity to move off the tools while utilising your technical expertise

Varied role supporting Workshop, Service and Parts departments

Assist with Service Advising and customer communication when required

Ongoing training and development opportunities

Work with a leading truck dealership and experienced team

Long-term career progression opportunities

Stable, growing business with strong manufacturer partnerships

Employee discounts on vehicles, servicing, and parts

Bunnings PowerPass offering trade discounts

Job security with a long-established, family-owned business

Supportive leadership team and positive workplace culture

About the Role Working alongside the Workshop Controller, Service Advisors and Parts team,



you will help coordinate workshop activities and support the successful completion of repairs and maintenance work.

This is a genuinely varied position suited to someone who can adapt to changing priorities throughout the day. You may support workshop productivity and apprentice development one moment, then assist Service Advisors with customer updates, coordinate with Parts, or help manage workflow and quality control the next.

Key Responsibilities

Assist the Workshop Controller with daily workshop coordination and workflow

Guide and monitor technician productivity and repair progress

Support and encourage apprentice development and training opportunities

Ensure apprentices are paired with experienced technicians to maximise learning

Liaise with Service Advisors regarding job progress, repair timelines and customer expectations

Assist with Service Advising duties and customer communication when required

Work closely with Parts Interpreters to minimise downtime and keep repairs moving

Assist with workshop scheduling and job allocation

Support quality control processes and final vehicle inspections

Help identify and resolve workshop bottlenecks

Promote a positive,



productive and safety-focused workshop culture

Provide technical support and guidance when required

About You You may currently be working as a:

Truck Foreman

Leading Hand Technician

Senior Heavy Vehicle Technician

Service Advisor with solid technical capability

Experienced Technician looking to transition off the tools

To succeed in this role, you'll have:

Strong technical knowledge of trucks, heavy vehicles or commercial vehicles

Excellent communication and interpersonal skills

The ability to build credibility and positively influence others

Strong organisational and problem-solving abilities

A genuine interest in supporting apprentice and technician development

The confidence to work across Parts, Service and Workshop departments

High attention to quality, safety and customer satisfaction

Current driver's licence

Why Join Patterson Cheney? Join a 3-time Employer of the Year with approximately 1,000 valued team members. We are proud to be one of Australia's largest automotive businesses, with multiple brands, including Isuzu Trucks, MAN, Western Star, Iveco Daily, Dennis Eagle, and light auto brands such as Toyota, Mercedes-Benz and Isuzu UTE. We have served our customers since 1915, and our success has been built on a strong foundation of customer service.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.

📌 Assistant Workshop Controller (Port Phillip City)
🏢 Westar Trucks
📍 Port Phillip City