Senior Recovery and Quality Assurance Manager – Residential Care

Senior Recovery and Quality Assurance Manager – Residential Care

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About Us

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

About Us

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

We are seeking a dedicated and experienced Senior Recovery and Quality Assurance Manager to join our Residential Care team. This pivotal role is responsible for stabilising high-risk residential care homes, ensuring immediate risk mitigation, and embedding long-term sustainable improvements in care quality, compliance, and governance.

Key Responsibilities

- Provide immediate and targeted responses to address health and safety risks to residents, ensuring compliance with regulatory standards while restoring resident and stakeholder confidence.
- Develop structured remediation plans, monitor continuous improvement initiatives,



and coordinate external service providers to ensure quality and safe outcomes for all residents.
- Draft regulatory reports, provide governance reporting to senior leaders, executives, and the board, and ensure effective complaint resolution processes.
- Develop and oversee the PCI, ensuring sustainable and ongoing improvements.
- Ensure compliance with accreditation standards and support care homes through unannounced and scheduled assessments.
- Conduct root cause analysis and risk assessments, ensuring that actions taken resolve systemic issues and not just individual incidents.
- Lead targeted remediation strategies for homes, ensuring swift and effective risk mitigation.
- Oversee responses to the Aged Care Quality and Safety Commission (ACQSC), including reportable incidents, assessments, and compliance notices.
- Embed evidence-based clinical practices to enhance care quality and resident safety.
- Work closely with home managers and frontline staff to instil a culture of proactive risk identification and mitigation.
- Implement structured resident engagement activities, guided by resident needs and preferences, to restore confidence in service quality.

Qualifications, Skill And Experienced Required

- Registered Nurse with the Australian Health Practitioner Regulation Agency (essential).
- Tertiary qualifications in governance, risk management,



or in a relevant field (desirable).
- Demonstrated experience in clinical governance, safety and assurance, or quality and compliance roles.
- Experience in complaints resolution & customer experience & engagement.
- Substantial knowledge of the Australian aged care industry and regulatory requirements.
- Proven ability to analyse complex issues, formulate strategic interventions, and drive measurable improvements.
- Strong background in clinical governance, compliance, risk management, and continuous improvement.
- Experience in managing accreditation and regulatory audits in aged care.
- Experience in high-risk service remediation, regulatory compliance, and accreditation processes.
- Proven ability to develop and execute remediation plans with measurable success.
- Strong written communication skills, with the ability to draft complex reports for regulatory bodies, executives, and boards.

If you are passionate about making a difference in the lives of residents and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the position.

Benefits: NFP salary packaging advantages - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over 400 retailers | Fitness Passport with access to over 800 gyms Sydney-wide.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Anglicare – Jesus Christ honoured, lives enriched and communities streng

📌 Senior Recovery and Quality Assurance Manager – Residential Care (Sydney)
🏢 Anglicare Sydney
📍 Sydney