Business Transformation Manager

Reporting Line: Senior Director, Client Services

Position Purpose

Lead transformational change initiatives that enhance and simplify the client and associate experience. Oversee the planning, execution and delivery of a wide range of projects—both technology-driven and process focused—ensuring seamless system transition into Operations.

Key Responsibilities

- Manage all aspects of project delivery, ensuring on‑time implementation across the ANZ Business teams and selected regional projects
- Drive the holistic adoption of cutting-edge technologies and processes to promote continuous improvement of operational efficiency across the ANZ business teams
- Develop and execute holistic ANZ business transformation strategies in close collaboration with key senior leaders
- Implement strategies and prioritise initiatives by providing problem solving and technical expertise across the organisation
- Lead and facilitate workshops with multi‑disciplinary teams across local and regional business units to understand and analyse end‑to‑end processes and make recommendations for significant transformational change
- Research and propose new technological solutions (AI) to enable continuing innovation and transformational change
- Proactively identify, analyse and use data to support the case for change
- Work with stakeholders to leverage diverse insights, implement innovative solutions across the business teams
- Coach Operational Champions in User Acceptance Testing methodology and execution
- Work with Operational Leaders to ensure their Operational Champions are upskilled to provide on‑going troubleshooting of new technologies and processes




- Coach Operational Champions to effectively work with the local Enterprise Learning team, global and regional colleagues, on the release process ensuring training materials, events and release notes are issued on a timely basis
- Responsible for compiling and presenting business cases for approval for new & updated business and system processes
- Lead holistic Business Process Improvement (BPI) reviews, identifying opportunities for improvement and process changes across business teams and business units
- Facilitate local transformation requirements and prioritise for roadmap development
- Create and apply a change management strategy to support adoption of the changes required by a project or initiative
- Lead any other local or regional projects or initiatives as agreed with the Senior Director Business Excellence
- Prepare and equip the ANZ business for upcoming changes, ensuring readiness and smooth transitions across all business units

Experience

- 10+ years of experience as a Systems Manager, Subject Matter Expert or Project Manager gained in Change Management, Process Management or CRM
- 3‑5 years of experience working in a transformational implementation role
- Demonstrated ability to work at all levels of the business and negotiate change outcomes
- Proficient in data analysis and relevant tools




- Experience in implementing and managing a CRM system is an advantage
- Demonstrated ability to clearly articulate Business Excellence strategies and obtain buy‑in from various stakeholders and resources to develop approaches that drive change management
- Demonstrated ability to lead and facilitate Business Process Improvement workshops across multiple local and/or regional business units
- Experience in BPMS systems is a plus
- Demonstrated analytical skills, including data analysis and manipulation, paired with highly developed business acumen and strategic thinking
- Proven application of Project Management methodologies in transformation projects
- Proven record of accomplishment of delivering complex projects on time and within budget
- Proven ability to successfully manage conflicting priorities and concurrent projects
- Ability to coach and mentor teams through organisational changes
- Technical competence to discuss and drive solutions with architecture and development teams

Certificates / Qualifications

- Bachelor's degree within a relevant Business field. Relevant experience will be considered in lieu of formal qualifications
- ITIL Foundation Certification (or commitment to achieve) Foundation & Service Management
- Certification in Project Management

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawf

📌 Business Transformation Manager (City of Monash)
🏢 Adp
📍 City of Monash