Lakes Hyundai is seeking a Workshop Controller to join our team on a full-time basis at our North Lakes, QLD location. This is a strategic position within our automotive service operation that plays a crucial role in ensuring the smooth, efficient running of our workshop. The Workshop Controller will oversee all aspects of workshop operations, from scheduling and resource management to quality control and customer satisfaction. This role is essential to maintaining Lakes Hyundai's reputation for excellence in vehicle servicing and repairs, directly impacting both our customers' experience and our operational profitability.

What you'll be doing

Managing daily workshop operations, including scheduling, resource allocation and workflow optimisation

Coordinating with technicians and service advisors to ensure efficient completion of vehicle repairs and services

Monitoring job progress and ensuring work is completed to the highest quality standards

Managing customer communication regarding service progress, timelines and any issues that may arise

Maintaining accurate workshop records and documentation for all servicing and repairs

Ensuring compliance with all safety regulations and workshop procedures

Identifying and resolving operational bottlenecks to improve workshop efficiency

Liaising with parts suppliers and external contractors as required

Handling warranty claims and ensuring proper documentation

Contributing to a positive workshop culture and supporting staff development

What we're looking for

Proven experience in a workshop or operations control role, preferably in the automotive industry





Robust organisational and time management skills with the ability to prioritise multiple tasks

Excellent communication abilities with both technical and non-technical staff

Proficiency with workshop management systems and computer software

Knowledge of automotive servicing and repair processes

Demonstrated ability to solve problems and make decisions under pressure

Understanding of health and safety regulations in a workshop environment

Strong customer service orientation with an ability to manage expectations

Leadership qualities with the ability to motivate and support a team

A valid driver's licence

Relevant qualifications in automotive, business management or operations would be advantageous

What we offer

competitive remuneration commensurate with experience and qualifications.

professional development opportunities to advance their career within the automotive retail sector.

collaborative workplace culture where your contributions are valued and recognised.

access to Hyundai products and services

a safe, modern workshop facility

we are committed to the wellbeing of our employees and encourage a healthy work-life balance.

About us Lakes Hyundai is part of a leading automotive retail group with a strong reputation for customer excellence and quality service. With a commitment to providing the highest standards of vehicle sales and servicing, we pride ourselves on our professional team, state-of-the-art facilities and comprehensive customer care. We are dedicated to fostering a workplace where employees can develop their skills, build rewarding careers and contribute to our ongoing success. Our values centre on integrity, customer focus and continuous improvement.

📌 Workshop Controller (North Lakes)
🏢 Lakes Hyundai
📍 North Lakes