Rooms Division Manager - Rydges Fortitude Valley The role:

As Rooms Division Manager, you'll provide strategic leadership and run the day-to-day operation of Front Office, Reservations and Housekeeping. Working closely with the General Manager, Revenue Manager and Sales team, you'll lift occupancy, average rate, RevPAR and profitability while keeping guest service, room presentation, safety and compliance at the highest standard.

Key responsibilities:

Lead and direct the Front Office, Reservations and Housekeeping teams, with effective workforce planning and accurate, timely handovers

Perform Manager on Duty shifts and oversee the hotel in the absence of the General Manager and Executive Assistant Manager

Build a culture of exceptional guest service, including handling feedback, online reviews and complaints with skilled service recovery

Grow rooms revenue ahead of market through yield management, inventory control and distribution strategy, working with the Yield team

Analyse competitor activity, demand patterns and events, and run displacement analysis on group business

Own Rooms Division financial performance, including RevPAR, ADR, occupancy, labour costs and productivity, with clear monthly commentary

Oversee reservations across all channels, monitoring booking pace, forecasting accuracy and conversion

Ensure housekeeping standards, preventative maintenance and room condition meet brand expectations, working with the Facilities Manager

Champion the EVT Stays program, drive loyalty enrolments and promote other EVT properties and experiences

Recruit, coach and develop your team, with regular performance reviews, training and succession planning

Maintain a strong Work Health and Safety culture,



and manage compliance and operational, financial and reputational risk

What you'll bring:

Strong commercial and business acumen, with the ability to analyse and resolve operational challenges

A people-focused leadership style that coaches, develops and supports team members

A guest-first approach that consistently delivers exceptional service outcomes

Clear, professional, fair and respectful communication

Integrity, accountability and the ability to build trusted relationships

An organised, analytical approach to managing competing priorities

Initiative and a commitment to continuous improvement

Enthusiasm for innovation, technology and AI to improve productivity, efficiency and guest outcomes

Adaptability, with a solutions-focused attitude and openness to current ways of working

How you work:

Daymaker ethos - no one's too big for the small things.

Owner's mindset - acts on data/feedback; ships improvements.

Hands-on and non-hierarchical - leads from the front.

Growth mindset - learns, shares, and levels up others.

Perks from day one: As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.

$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.

Seasonal perks at Thredbo.

Rapid career growth across our hotel & entertainment network.

Paid parental leave; community & volunteering opportunities.

Parking available, a real bonus in the heart of Fortitude Valley.

Police check acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

📌 Rooms Division Manager (Bowen)
🏢 EVT
📍 Bowen