Claims Support Officer MAYDAY Recruitment is partnering with a growing insurance claims and property restoration business to recruit a Claims Support Officer for their team based in Albion.

This is an excellent opportunity for someone with customer service, administration, contact centre, or insurance experience who is looking to develop their skills within the claims industry.

About the Business Operating within the insurance claims and property restoration sector, this established organisation supports homeowners and businesses impacted by storm and hail damage.

Their team assists customers throughout the insurance claims process, providing guidance, support, and expert claim management to help achieve positive outcomes during what can often be a stressful time.

With continued growth and a strong reputation within the market, they are seeking a motivated Claims Support Officer to join their team.

About the Role As a Claims Support Officer, you'll provide administrative and customer service support to Claims Consultants, helping ensure claims are progressed efficiently and customers remain informed throughout their claim journey. This is a varied role offering a combination of customer interaction, administration, stakeholder communication and problem-solving.

Key Responsibilities

Manage inbound and outbound customer calls

Provide administrative support to the wider claims team

Assist with the progression of insurance claims through various stages

Communicate with customers regarding claim updates and next steps





Prepare and maintain claim documentation

Liaise with customers, insurers, and internal stakeholders

Respond to customer enquiries and concerns professionally

Ensure information is accurately maintained across multiple systems

About You The ideal candidate will be confident, customer-focused, highly organised and comfortable managing multiple priorities within a fast-paced environment.

To be successful, you'll ideally have:

Experience in customer service, administration, contact centres, or insurance

Confidence handling both inbound and outbound phone calls

Solid verbal and written communication skills

Excellent attention to detail and accuracy

The ability to prioritise competing tasks effectively

Strong computer skills and confidence learning new systems

A professional and empathetic approach when dealing with customers

A genuine interest in developing a career in insurance and claims

Previous insurance or claims experience is highly regarded but not essential.

What They Can Offer

$36.81 per hour + Super

Full-time position, Monday to Friday, 8:00am to 4:00pm

Ongoing temporary contract

Ongoing mentoring and support from experienced Claims Consultants

Supportive and collaborative team culture

Hybrid flexibility available following probation (1 day working from home per week)

Staff parking available onsite

Convenient Albion location close to public transport

Regular team social events and a positive workplace environment

📌 Claims Support Officer (Albion)
🏢 Mayday Recruitment Group
📍 Albion