Jomablue is a premium enterprise event technology company, trusted by some of the world's leading organisations to deliver complex, high-stakes events.

With over 25 years in the events industry, that heritage shows in everything we build and every event we deliver. Named 'Best Event Management Platform' at the Event Technology Awards and certified as a 'Outstanding Place to Work', the recognition reflects what we have always believed: that the people in our team matter as much as the experiences we create for our customers.

Our customers range from global tech giants to iconic Australian brands, and they come back to us because of two things: the quality of our technology and solutions, and the quality of the people behind it.

We are a close, passionate team of genuine human beings who love what we do. The kind of team where people laugh hard, hold each other to a high standard, and actually want to come to work

If you want to do meaningful work, at a company that is growing and continues to prove itself . . this is your chance.

The Role The Platform Operations Specialist reports to the Chief Technology Officer and sits at the centre of our platform, our development team and the internal teams who rely on both. You'll develop a deep understanding of the Jomablue platform and products and how data flows through it, becoming part of a team to support our people diagnosing issues, answering platform questions and translating real-world problems into solutions.

You'll combine broad technical knowledge across cloud, networking and SaaS environments with hands-on skills for investigate issues, run data operations and build smarter ways of working.

AI is part of how we work at Jomablue, and you'll use AI tools daily - to diagnose faster,



document better and automate the repetitive - while helping the wider team do the same. You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

When and Where This is a full-time role based in our Ultimo, NSW office.

Your Duties

Develop a deep working knowledge of the Jomablue platform - how it's configured, how data flows through it, and how our teams and customers use it

Act as an escalation point within the product team for internal teams using the platform: answering how-to questions, triaging bug reports and validating challenges to successful operations.

Investigate and reproduce reported issues, isolating faults across hardware, software, network and cloud layers to form a clear view of root cause before escalating

Working with the Development Team

Translate internal and customer-reported problems into well-scoped Jira tickets, refining requirements in collaboration with the development team

Verify fixes and close the loop - write reproduction cases, test resolutions and confirm outcomes with the teams affected

Data & Systems

Support operations, including imports, exports, validation and reconciliation

Work with APIs - making calls,



reading documentation and interpreting responses - to diagnose issues and support integrations

Support building lightweight tooling to automate repetitive tasks and improve operational efficiency

Create and maintain clear internal documentation, runbooks and knowledge base articles

Identify recurring problems and drive process or tooling improvements to prevent them

AI Focused Way of Working

Use AI tools as part of everyday work to accelerate troubleshooting, documentation, data analysis and ticket writing

Identify opportunities to apply AI and automation to operational workflows, building practical solutions that save the team time

Contribute to Jomablue's AI adoption - sharing learnings, prompts and best practices with the wider team

Skills and Experience While we list some skills and experience items below, we are focused on finding the right person who wants to learn.

3+ years' experience in a platforms operations, systems, IT or similar technology role, comfortable operating autonomously

Broad technology understanding spanning networking, operating systems, cloud and SaaS environments

Proven ability to pick up an unfamiliar software platform, understand it deeply and start contributing quickly

A structured troubleshooting approach - able to diagnose how data flows through a system, reproduce issues and isolate root cause

Experience supporting internal teams using a software platform: how-to questions, bug triage, data validation and data operations

Comfort working with APIs - making calls, reading documentation and interpreting JSON responses

Clear written communication - documentation, runbooks and well-sc

📌 Platform Operations Specialist (Sydney)
🏢 Jomablue
📍 Sydney