Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone. The main products sold in the CPAP Clinics are CPAP units and accessories (medical equipment used to treat Obstructive Sleep Apnea), but may also include other products and associated services (e.g. Bi-level units, home diagnostics, oxygen therapy). An important focus of this role is to provide customised assistance to patients to help them succeed with their therapy while complying with a medical prescription and with company procedures. How will you CONTRIBUTE and GROW?

Is overall responsible for the good management of the CPAP clinic from a service, sales, admin and operational perspective. Patient relationship management: Take care of patients’s enquiries over the counter and over the phone according to company’s procedures and guidelines

Investigate and resolve patient issues; elevate to Manager as appropriate

Provide set‑up, on‑going services and equipment according to a medical prescription where applicable

Fit the patient with prescribed mask or recommend the most appropriate mask if one is not prescribed

Ensure patients’ therapy support as per the company procedures. Solve patient difficulties by troubleshooting issues

Provide counselling to patients (encouragement and support for adjustment to therapy)

Liaise with referring physician when required

Provide the physician with a follow‑up report as advised by the Manager or procedures.





Provide patients with advice in the safe and effective use of their medical equipment

Sales development: Promote sales according to company policies and procedures regarding services, products, programs, pricing

Solicit sale of new or additional services over the phone, with follow‑up on introduction to therapy phase and rentals to ensure conversion to purchase and reduction of dropout rates

Explore patients’ needs before advising patients of the most suitable equipment

Display or demonstrate products and emphasize saleable features

Display and use marketing material as advised by Manager and Marketing Teams

Ensure good condition of the retail premises and displays at all times

Admin duties and stock management: Create and maintain computerized patient files in the company ERP (Great Plains and Monday.com)

Process all transactions on‑line including orders, invoices and follow‑ups

Responsible for handling of payments

Organise patient information as per privacy and confidentiality procedures

Maintain adequate stocks for sales, introduction to therapy and rental programs as per company policies

Accountable for both rental and sales stock - Manage the stock with on‑going reconciliations in order to minimise variances. Optimise stock levels and re‑order stock and assets as per company policies and procedures





Ensure movement stock (CPAP devices, humidifiers, modems, tubing, masks) that are returned from patients are processed in compliance with the 5-Step QC procedure prior to their re‑use, and that cleaning and disinfection is carried out as per company procedures

Diagnostic duties and equipment management: Ensure diagnostic equipment (HBSS devices) that are returned from patients are processed in compliance with the diagnostic cleaning procedure prior to their re‑use, and that cleaning and disinfection is carried out as per company procedures Other duties: Schedule and maintain servicing of equipment by coordinating repairs with the relevant manufacturers’ service providers

Compliance at all times with ALH policies and procedures and with all regulatory standards and legislations applicable to the role

Report all incidents in accordance with requirements of ALH’s Intelex

Other duties as delegated by the Clinic Manager

4. Guidelines and Expectations The CPAP Therapy Consultant should be able to: Take sufficient time to ensure that the patient has understood all instructions on their therapy as well as on the protected usage of the unit and on the proper fitting of their mask

Autonomously work to deliver complete over the counter service

Request sufficient stock in order to provide complete patient service

Process and invoice completed dockets

Consult technical department regarding servicing issues

Improvements or greater efficiencies in delivery of patient service

Organise servicing and follow up to ensure satisfactory delivery of service

Seek advice from technical or marketing people if unsure of a technical issue

📌 Sales/Sales admin/BD/Marketing/Promotion Specialist (Adelaide)
🏢 Air Liquide
📍 Adelaide