Claims Consultant MAYDAY Recruitment is partnering with a growing

insurance claims and property restoration business

to recruit a

Claims Consultant

to join their team in Albion.

This is an excellent opportunity for a confident and customer-focused claims professional who enjoys taking ownership of a portfolio of claims while working closely with customers, insurers, assessors, and internal stakeholders to achieve positive outcomes.

If you're looking for a role where you can make a genuine impact and further develop your insurance claims expertise, this could be the perfect next step.

About the Business This established organisation operates within the insurance claims and property restoration sector, supporting residential and commercial customers impacted by hail and storm damage.

Acting as a trusted representative for customers throughout the claims process, the business helps navigate complex insurance matters, liaises directly with insurers and supports customers from claim lodgement through to resolution.

With ongoing growth and a strong reputation in the market, they are seeking an experienced Claims Consultant to join their collaborative team.

About the Role As a

Claims Consultant , you'll manage a portfolio of insurance claims from start to finish, acting as the customer's advocate throughout the entire claims journey.

You'll work closely with customers, insurers, assessors, and internal stakeholders to progress claims, provide guidance, manage expectations and ensure positive outcomes are achieved.





Claims can vary in complexity and duration, making this an ideal opportunity for someone who enjoys problem-solving, building relationships and taking ownership of outcomes.

Key Responsibilities

Manage a portfolio of insurance claims from lodgement through to resolution

Act as the primary point of contact and advocate for customers throughout the claims process

Liaise directly with insurance companies, assessors and other external stakeholders

Provide regular updates and guidance to customers regarding claim progress

Prepare, review and manage claim documentation and supporting evidence

Proactively progress claims and follow up outstanding actions

Manage customer expectations throughout the lifecycle of a claim

Handle complaints and difficult conversations professionally and empathetically

Advocate on behalf of customers while maintaining strong stakeholder relationships

Manage multiple claims at varying stages simultaneously

Maintain accurate records across multiple systems and platforms

About You To be successful in this role, you'll be a confident communicator with strong stakeholder management skills and previous experience managing insurance claims.





You'll be comfortable navigating complex conversations, advocating for customers, and maintaining momentum across multiple active claims.

Ideally, You'll Have:

Previous insurance claims experience

Experience dealing directly with insurance companies and/or assessors

Solid customer-facing and stakeholder management experience

Excellent verbal and written communication skills

Confidence handling complaints and challenging conversations

Strong negotiation and relationship-building abilities

The ability to advocate for customers while remaining professional and solutions-focused

Exceptional organisation and attention to detail

Experience managing multiple priorities and competing deadlines

Confidence working across various systems and technology platforms

What They Can Offer

$38.89 per hour + Super

Full-time hours, Monday to Friday, 8:00am to 4:00pm

Initial 6-month contract opportunity

Potential pathway to permanent employment

Mentoring from experienced claims professionals

Supportive and collaborative team culture

Hybrid flexibility available following probation (1 day working from home per week)

Onsite parking available

Convenient Albion location close to public transport

Regular team social events

Opportunity to further develop insurance claims, negotiation and stakeholder management expertise

Exposure to a unique blend of claims management, customer advocacy, and property restoration

📌 Claims Consultant (Albion)
🏢 Mayday Recruitment Group
📍 Albion