Shelter Manager
- Interim Outreach / Core & Cluster

Lead a trauma-informed service supporting women and children experiencing domestic and family violence and homelessness across the Hornsby community. Guide an established outreach team, strengthen local partnerships and play a key role in preparing for the transition into a new purpose-built Core & Cluster crisis accommodation service. Full-time opportunity initially based at the HKWS Hub in Westfield Hornsby, with 1 day a week flexibility to work from home. Lead a trauma-informed service supporting women and children experiencing domestic and family violence and homelessness across the Hornsby community. Guide an established outreach team, strengthen local partnerships and play a key role in preparing for the transition into a new purpose-built Core & Cluster crisis accommodation service. Full-time opportunity initially based at the HKWS Hub in Westfield Hornsby, with 1 day a week flexibility to work from home. The Impact of the Organisation

Hornsby Ku-ring-gai Women’s Shelter (HKWS) is a community-based organisation providing safe accommodation and support to women and children experiencing domestic and family violence and homelessness. HKWS has continued to grow its services across the Hornsby Ku-ring-gai community, providing practical, compassionate and trauma-informed support that helps women and children move towards greater safety, stability and independence. The organisation currently delivers services through its established women’s shelter and outreach Hub and is continuing to expand its service offering, including the development of a recent Core & Cluster crisis accommodation service. The Core & Cluster model will provide self-contained accommodation for women and their children alongside communal facilities and access to integrated support,



creating a safe environment where families can receive the support they need while maintaining their privacy, independence and daily routines. The Impact of the Role

As the Manager, you will lead the next stage of an important service supporting women and children experiencing domestic and family violence and homelessness across the Hornsby community. This is a unique opportunity where the role will evolve over time. Initially, you will lead the Core & Cluster Outreach Service from the established HKWS Hub at Westfield Hornsby while construction of the current crisis accommodation service is completed. You will lead a small casework team, maintain some direct client practice, strengthen referral pathways and community partnerships, and ensure women and children receive safe, responsive and trauma-informed support. Once the new Core & Cluster facility is completed, anticipated in 2027, the role will transition into managing the new crisis accommodation service. You will help lead the transition into the facility and take responsibility for its day-to-day operations, including establishing operational systems, service procedures, referral and intake pathways and safe, effective crisis accommodation practices. Reporting to the General Manager, you will have the autonomy to lead the service while working collaboratively across HKWS, local service partners and the broader community.



Lead the delivery of the interim Core & Cluster Outreach Service, ensuring women and children receive high-quality, trauma-informed and person-centred support. Lead, support and develop a small team of caseworkers, providing clear direction, reflective supervision and a strong focus on practice quality and staff wellbeing. Maintain an active caseload alongside the team and provide support with complex cases and escalations when required. Build and strengthen partnerships with housing, homelessness, health, legal, DFV and other community services, creating effective referral pathways and coordinated responses. Oversee client allocation, service delivery, operational systems and processes, ensuring timely and responsive support. Drive continuous improvement and ensure service delivery aligns with relevant legislation, funding requirements, quality standards and evidence-based practice. Manage service data, reporting and operational performance, including reporting against funding requirements and service outcomes. Proactively identify and manage client, service, quality and workplace risks, maintaining a safe environment for clients and staff. Represent HKWS across local networks, forums, sector meetings and stakeholder groups, strengthening the profile and reach of the service. Contribute to strategic and business planning, service development and future workforce requirements as HKWS continues to grow. Prepare for and lead the transition from the outreach model into the new Core & Cluster crisis accommodation service, helping establish the systems, procedures and practices required for its successful operation. About You

You’re an experienced and adaptable community services leader who combines strong fro

📌 Shelter Manager (Sydney)
🏢 Impact Advising
📍 Sydney