Position Overview This role plays a key part in ensuring the accuracy and efficiency of dormakaba’s invoicing processes, with responsibility for invoicing administration, data validation, and case queue management.

This is a full-time, 12-month contract position, Monday to Friday, working onsite with the flexibility to work from home after successfully completing the six-month probation period.

What you will do

Validate system data, pricing, customer details, and work order accuracy.

Identify and resolve paperwork discrepancies with agents and internal teams.

Ensure accurate and timely invoicing, portal updates, and Purchase Order processing.

Manage case queues, customer invoice enquiries, and dispute resolution.

Triage and elevate issues to the appropriate teams or management.

Maintain ServiceMax records and generate required status reports.

What we require

Proven experience within an invoicing or highly administrative role

C onfident communicator with the desire to actively seek solutions to problems

Worked within an environment that requires high attention to detail

Excellent communication skills, both written and verbal

Strong customer service focus

Experience working with a CRM tool and customer portals will be highly advantageous

What we prefer

Invoicing experience in the service business or related industry

Strong attention to detail and data accuracy.

Exposure to ServiceMax is desirable.

Proficient computer skills





Professional phone manner and written communication skills.

Ability to work effectively in a team and independently.

Customer-focused with a proactive and positive attitude.

What we offer

Access to discounted Health Insurance

Peer to Peer Recognition via our ‘ABC' Nominations and awards

Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities

WhereFit membership offering discounts on gyms, apparel and more

Supportive Team Leader and cooperative team.

Who we are We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.

dormakaba is an equal chance employer that is committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

📌 Invoicing Administrator- 12 Month Contract Role (Canberra)
🏢 Dormakaba International Holding
📍 Canberra