Standard8 Advisory is looking for a confident and capable Customer Relationship Manager to join our team in Toowong. This is a collections and account management role where you will manage your own portfolio of accounts, speak directly with customers about outstanding balances and work with them to find practical repayment solutions. Good collections isn't just about making calls. It requires knowing when to negotiate, when to listen, when to be firm and how to keep a conversation moving towards an outcome.

Key responsibilities

Managing your own portfolio of customer accounts

Contacting customers by phone, email and SMS regarding outstanding accounts

Negotiating payment arrangements and other suitable repayment solutions

Following up missed payments and re-engaging customers

Understanding customers' financial circumstances and identifying realistic solutions

Managing hardship matters and escalating disputes or complaints when appropriate

Maintaining accurate account notes and documentation

Using investigative and skip-tracing tools to locate customers where required

Working towards clear individual and team performance targets

Following relevant legislation, regulatory guidelines and company procedures

About you

Previous experience in debt collection, credit control, financial services or a similar account management role would be highly regarded

Confident and natural on the phone

Confident with technology and comfortable learning new systems, software and AI-powered tools





Can build rapport with a wide range of people

Comfortable asking for payment and having difficult conversations

Can negotiate firmly while remaining professional and respectful

Good judgement and can adapt approach to different circumstances

Organised and capable of managing a busy portfolio independently

Keeps clear and accurate records

Motivated by achieving results and earning performance bonuses

Uncapped performance-based bonuses

Ongoing training and support

Clear KPIs and performance expectations

Career progression opportunities

Supportive, close-knit team environment

Toowong office location within walking distance of public transport, cafés and shops

About us

Standard8 Advisory is an Australian debt collection firm based in Brisbane, working primarily within the financial services sector. We specialise in managing overdue accounts and working with customers to find practical and sustainable repayment solutions. We combine experienced people with cutting-edge AI and automation technology to make collections smarter, more productive and more effective. Our technology supports our team with account management, customer engagement and day-to-day workflows, allowing our people to focus on the conversations and decisions where human judgement matters most. We're a growing business that is continually looking for better ways to work, and we're looking for people who want to grow with us.

📌 Customer Relationship Manager (Brisbane)
🏢 STANDARD8 ADVISORY
📍 Brisbane