Nisbets Australia is a global company and a leader in the catering equipment industry. We have been in Australia since 2010 but are part of a much bigger teamacross 10 countries. We have over 500,000 customers worldwide and sell catering equipment in over 100 countries. We attribute our ongoing growth in the catering equipment industry to our number one asset- our people

THE ROLE We are currently recruiting for a

Customer Support Specialist

in our Call Centre for 37.5 hours per week, working across Monday to Friday on a permanent full-time contract.

Reporting to the Customer Support Team Leader, this role will be responsible for providing a high level of customer service in line with the Call Centre performance standards.

The key focus areas of the role include:

Handling inbound customer calls and process customer orders in an accurate and efficient manner

Investigating delivery inquiries

Responding to customer queries

Maintaining call KPI’s within defined Call Centre standards

Achieving all Individual objectives as directed

Knowledge of Company's products and services





Undertaking additional customer/Call Centre /business activities as directed by the Team Leader

Championing the Core Nisbets Values

WHAT YOU'LL NEED TO SUCCEED The successful candidate will possess the following skills and experience:

Previous experience working in a customer service workplace

Excellent telephone manner

Ability to work autonomously and take ownership of individual KPIs

Excellent numeracy and literacy skills

Willingness to learn

Problem solving and decision-making skills

Excellent written and verbal communication skills

Proficient in the use of Microsoft Office

WHAT YOU NEED TO KNOW Nisbets provide their employees with numerous benefits that include a competitive base salary, no evenings or weekend work, a generous staff discount on products for all your cooking needs, access to an Employee Assistance Program, and an excellent communication and wellness platform that offers outstanding discounts to well-known retailers and shops.

Nisbets Australia and New Zealand engage in Equal Opportunity recruitment practices to ensure it is a fair process for all applicants.

📌 Customer Support Specialist (Campbelltown)
🏢 Nisbets
📍 Campbelltown