Experienced Medical / Allied Health Receptionist – Physiotherapy Clinic Prime Physiotherapy & Sports Injury Clinic – Hamilton QLD

Experienced Medical Receptionist / Practice Administrator

Prime Physiotherapy & Sports Injury Clinic | Hamilton, Brisbane

$32–$38 per hour + super | Depending on experience

Are You the Kind of Receptionist Patients Remember?

Prime Physiotherapy & Sports Injury Clinic is looking for an

experienced, energetic and proactive Medical Receptionist / Practice Administrator

to join our Hamilton clinic.

We’re looking for someone who brings

positive energy to the clinic

— someone who naturally smiles, loves talking to people and makes patients feel genuinely welcome from the moment they walk through the door or call us.

You’ll also be highly organised, proactive and commercially aware — confident managing accounts, following up outstanding payments, keeping the diary productive and turning genuine enquiries into bookings through excellent communication.

If you're someone who

notices what needs doing and gets it done , we'd love to meet you.

What You’ll Do You’ll take ownership of:

Warmly greeting patients and creating an exceptional patient experience

Answering calls with warmth, confidence and professionalism

Managing new patient enquiries and helping convert enquiries into bookings

Booking, confirming, rescheduling and rebooking appointments

Proactively managing cancellations and diary gaps

Processing payments and private health claims

Managing accounts receivable and following up outstanding invoices

Medicare, WorkCover, DVA and NDIS administration

Liaising with insurers,



case managers and healthcare providers

Managing emails, referrals and patient documentation

Encouraging patient feedback and reviews

Assisting with patient communication and clinic marketing

Supporting our physiotherapists and administration team

Accounts experience is particularly important.

We’re looking for someone who takes ownership of outstanding accounts and follows them through to resolution.

Who We’re Looking For Ideally, you’ll have:

2–3+ years’ medical or allied health reception experience

A naturally

warm, engaging and enthusiastic personality

A genuine love of interacting with patients and bringing positive energy to the workplace

Outstanding telephone and face-to-face communication skills

Strong accounts, billing and follow-up experience

Experience with

Cliniko

or similar practice-management software

Knowledge of Medicare, WorkCover, DVA, NDIS and/or private health

Excellent organisation and attention to detail

Confidence handling new patient enquiries

Initiative, reliability and a strong work ethic

A positive attitude and genuine team mentality

The ability to take ownership and follow things through

We can teach systems. What we’re really looking for is someone with

warmth, initiative,



accountability and pride in doing an excellent job.

Why Join Prime Physiotherapy & Sports Injury Clinic? Prime Physiotherapy & Sports Injury Clinic is an established Brisbane physiotherapy practice with our main private clinic in

Hamilton

and additional clinic locations in

Goodna, Inala and Camira .

We believe people do their best work when they feel

supported, trusted and genuinely valued . We want Prime Physiotherapy at Hamilton to be a workplace where you enjoy coming to work, feel part of the team and can build a role that fits alongside your life.

What You’ll Get

$32–$38/hour + super , depending on experience

Family-friendly and flexible working arrangements

A genuinely

caring, supportive and welcoming team

A positive workplace culture where people help and respect each other

Free gym membership

Discounted physiotherapy treatments

Access to

health and wellbeing education

Opportunities to learn from experienced physiotherapists and healthcare professionals

Regular support, team communication and opportunities to develop professionally

A wide-ranging role with genuine responsibility and autonomy

Training and support to help you succeed

Opportunities to develop your skills in medical administration, accounts and practice operations

The opportunity to contribute your ideas and help improve the way the clinic operates

Recognition and appreciation for people who take initiative and go the extra mile

The opportunity to grow with an established physiotherapy practice

A fantastic

Hamilton

📌 Experienced Medical (Brisbane)
🏢 Prime Physiotherapy & Sports Injury Clinic
📍 Brisbane