Are you someone who loves helping people and solving problems?

Join our Customer Care team and be the go-to person for customers when they need support. Every day is different. You'll answer enquiries, investigate solutions, manage orders, and work closely with teams across the business to deliver an outstanding customer experience.

If you're a strong communicator who enjoys fast-paced work and takes pride in helping customers, we'd love to hear from you.

Permanent Full-time prospect located at our Scoresby VIC office

What You'll Be Doing

Providing outstanding customer service via phone and email

Managing customer enquiries and resolving issues quickly and effectively

Following up on orders to ensure delivery expectations are met

Investigating and escalating issues when required

Building strong relationships with customers and internal stakeholders

Identifying opportunities to improve processes and customer outcomes

Supporting administrative tasks and maintaining accurate records

What We're Looking For

Previous customer service experience (2+ years preferred)

Strong communication and relationship-building skills

A proactive and solutions-focused mindset

Ability to work in a fast-paced environment and manage competing priorities

High attention to detail and problem-solving skills

A team player who enjoys helping others succeed

Resilience, accountability,



and a commitment to delivering great customer outcome

What's In It For You:

Permanent role , incentives & Wesfarmers share plans

Exclusive Perks : Team Member

discount card

for

Kmart, Bunnings, Target & Officeworks , FREE

One Pass

subscription & Wesfarmers discounted offers from over 400 retail partners

Continuous training and career development opportunities

Team events , celebrations, award recognition and prizes

Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more

Fitness Passport

membership, giving you and your family access to a wide network of health and fitness facilities

Refer-A-Friend program –

earn up to $2,000 for each referral

Free

onsite parking

and more

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant (Port Phillip City)
🏢 Wesfarmers Industrial & Safety
📍 Port Phillip City