Job Description: We are seeking a detail-oriented and service-driven Customer Support Specialist

to assist clients within the

travel industry . This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

Respond to customer inquiries via phone and email

Assist clients with travel questions, reservations, and general support

Provide accurate information about destinations, policies, and procedures

Deliver professional, friendly, and consistent customer service

Follow company standards and operational guidelines





Maintain clear documentation of customer interactions

Qualifications:

Robust communication and customer service skills

Previous customer service experience preferred but not required

Ability to work independently and manage time effectively

Comfortable using computers, email, and online tools

Detail-oriented with a solution-focused mindset

Interest in the travel industry is a plus

What We Offer:

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities within the travel industry

Collaborative and supportive team environment

📌 Customer Support Specialist/Travel (Daylesford)
🏢 Hjbtravels
📍 Daylesford