Meet the Team

As a Customer Success Technical Leader, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

Are you up for the challenge?

Responsibilities:

- Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
- Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
- Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
- Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:
- Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
- Health Review & Remediation
- Security Use Case Activation
- Proactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
- Proactively engaging Customer Success Executives on adoption/use case-related work opportunity.
- Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes.
- Strategic case-based delivery, up to 90 days of assistance,



which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.

As a Customer Success Technical Leader, you Will

- Be passionate about customers and deliver impactful solutions.
- Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
- Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
- Guide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security. Provide recommendations for a customer’s overall technical health.
- Deliver strategic, case-based technical consulting (up to 90 days).
- Collaborate with internal resources and customer-facing teams to manage customer needs.
- Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
- Execute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues,



change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.
- Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
- Deliver customer onboarding enablement-based workshops and achieve success milestones.
- Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum Qualifications

- Positive Vetting (PV), Nv1 or Nv2 Clearance
- Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
- Data Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.
- Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.
- Robust Splunk architecture, data onboarding, and Splunk Core product feature experience.

Preferred Qualifications

- Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
- Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
- Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent
- Infrastructure: Understanding of enterprise archi

📌 Splunk Technical Leader, Customer Success (Canberra)
🏢 Cisco Systems
📍 Canberra