Job Description

Come and be a part of the rapid growth at PerfectGym. Operating in 40+ countries with over 120 team members globally, this is your chance to join the close-knit team here in Melbourne, Australia. An exciting opportunity exists for an enthusiastic, driven and organised individual to join our Application Support Team at our offices in Tullamarine.

Who are we?

Perfect Gym Solutions Pty Ltd is a cloud-based leisure management software, now in its 15th year of operation globally, having a footprint in the Australian and New Zealand markets since June 2016. We are a privately owned company with a close-knit team of developers, support, implementation and admin staff. We have gained an exceptional reputation amongst our customers for being a company that has a philosophy of excellence in both product and service. Our software is used in the fitness and leisure industry across 40+ countries where we count some of the largest and most successful Fitness chains, City Councils and Leisure Management Companies as our clients.

PerfectGym is part of the Sport Alliance group, headquartered in Hamburg. Sport Alliance is one of the leading software companies in the fitness industry, specializing in providing software solutions for efficient studio management, financial services, and mobile applications.

Together, Sport Alliance and PerfectGym represent the premier software provider for top fitness chains including servicing 14 out of Europe’s top 30 chains. It is also the market leader among leisure centres in Australia and services customers in over 130 international chains in more than 55 countries, spearheading the digital transformation of over 10,000 sports facilities globally.





PerfectGym are recognized as one of the best solutions for our target market, and are seen as the Go-To replacement for legacy offerings within the Fitness and Leisure markets.

What do we do?

The PerfectGym platform is a fully integrated business management system that includes, club management, end to end member management; including mobile app offering, point of sale solutions, marketing automation, seamless direct debiting, online bookings, courses, swim school, facility bookings, access control and much more.

Our software is a SaaS (Software as a Service ) offering, built on best in class industry frameworks in addition to modern front end technologies. We invest a substantial amount into research and development to ensure that Perfect Gym Solutions continues to be a market leader.

The PerfectGym platform is designed as a complete solution with the capacity to service large government leisure facilities, multi-location enterprise fitness chains, as well as premium standalone facilities.

Our clients range from 1-2 person businesses right up to multi-million dollar corporate groups.

About the position:

We are looking for a person with a wide range of abilities to join our team. This role will encompass all aspects of software support for our clients. This is not purely a help desk role – it is much more hands-on.





You will have the opportunity to work with different customers, systems and requirements whilst developing solutions for our customers using the software. This is an exciting and varied position that will allow you to experience the full cycle of commercial software development, implementation, support and may include any or all of the following:

- Installation and configuration of software
- Solution and systems design – how to use our software to solve a client’s problem
- Software and Hardware support including technical (database queries, integrations with payment providers), Intermediate (“how do I use this function”), and high-level support (“how can I use the software to solve my problem “) support
- Participation in research, development and product improvement
- Project work (implementations)
- Creation of Knowledgebase articles and Internal Documentation
- Ability to work with initiative, gather information, analyse and solve problems

Are there any special personal attributes required?

PerfectGym are not looking for an entry-level candidate, but we do encourage people with experiences in different industries to apply for this position where you believe you have transferable skills. Your personal qualities and ability to interact with the other staff and clients are just as significant as your technical skills. The following attributes and skills are essential.

- A strong work ethic and positive attitude towards your work
- Polite, courteous, honest and professional.
- A Customer-first mentality
- Excellent verbal and written communication skills – you

📌 Application Support Analyst (Melbourne)
🏢 Perfect Gym Solutions Pty
📍 Melbourne