Job Description Description

This is an expression of interest, not a live vacancy.

We're growing quickly, and new opportunities open up regularly. If you're interested in joining CreditorWatch as an Account Manager in the future, we'd love to hear from you.

By applying, you'll join our Talent Pool. When the right chance comes along, we'll be in touch to chat about whether it's a great fit for both of us.

Who are we?

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

CreditorWatch launched in 2010. AFR named us one of its Top 10 Best Places to Work, and Great Place to Work certified us consecutively from 2022 to 2025.

We saw significant growth in FY26 and that's not about to change. We continuing to scale at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your (Future) Role & Team

As an Account Manager, you’ll play a critical role in driving Net Revenue Retention (NRR) across an existing portfolio of Clients using our Collect product, within the VIC Region.





Owning commercial outcomes post-sale for Collect customers, you'll focus on contract renewals, value-led upsell, and product adoption, ensuring customers realise ongoing value from CreditorWatch’s solutions while strengthening long-term retention and recent product adoption. You'll aim to proactively demonstrate how CreditorWatch continues to benefit businesses.

Once you find your feet in the role, you’ll need to implement various account management strategies focusing on the upselling and cross-selling of existing and new products, training, support and regular check-ins and contact.

These roles offer hybrid working conditions out of Melbourne CBD office.

Some of your responsibilities include and are not limited to:

- Identify, negotiate and close new business opportunities within an existing portfolio of approximately 160 customers + up to 20 new clients per month, to drive net growth of your customer portfolio.
- Own new customer set-up, onboarding, adoption and ongoing training of new users and existing customers
- Own contract renewals, including renewal conversations, pricing discussions and contract execution.
- Cultivate and maintain strong relationships with customers – understanding their needs and goals to provide tailored solutions, clearly articulating product value with our Collect product.




- Responding to customers' needs and requirements in a timely fashion.
- Maintaining correct and updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving process.
- Stay informed about industry trends and market conditions and share with customers to position the company as a strategic partner.
- Maintaining strong CRM hygiene to support accurate forecasting of renewals and expansion activity.

Our ideal candidate

To be successful in the role, you’ll ideally have at least 3+ years sales experience as an Account Manager within the tech/ SaaS space, managing a portfolio of 100 - 200 customers.

You’ll take a relationship-focused approach with customers, showcasing your amazing problem solving, active listening and communication skills. Experience working in shorter sales-cycles of 2 weeks and under would be a huge advantage.

You’ll build a strong understanding of CreditorWatch’s products and communicate their value to customers, helping you achieve positive outcomes.

More than just work

‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us—we’ve got you

❤️‍ Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community, this is your time to switch off from work.

‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

📌 Account Manager (Melbourne)
🏢 CreditorWatch
📍 Melbourne