21 Oct
|
Transport For Nsw
|
Sydney
21 Oct
Transport For Nsw
Sydney
- What Strategic Communications Engagement Lead ...
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This is your opportunity to join our team of forward-thinking, change‑making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.
Our Mission
Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.
We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.
The Gig
The Campaign & Comms Lead exists to be our Marketing generalist in the Provider Marketing Team. The Campaign & Comms Lead manages and delivers a range of provider marketing activity that promotes the Healthengine brand to a B2B audience, executes prospect and customer nurture communications to improve Lead to MQL conversion, and supports ARPU growth within existing customers through coordinated communications, campaigns, and events.
Responsibilities:
- Prospect and customer communications (HubSpot)
- Build, schedule, QA and optimise provider communications in HubSpot (EDMs, nurture journeys, automated campaigns).
- Execute comms to support conversion through the funnel (Lead to MQL), and drive adoption/upsell messaging for existing customers (ARPU uplift).
- Maintain audience segmentation, testing (A/B), reporting and continuous improvement for engagement and conversion.
- Own deliverability basics (list hygiene inputs, unsubscribes, suppression logic, compliance checks).
- Marketing calendar ownership
- Own and manage the Provider Marketing Calendar across email, events, social media, web updates and key moments.
- Create and manage social media content for LinkedIn and Facebook, including planning, scheduling, and performance oversight through Metricool.
- Coordinate priorities, timelines and stakeholder approvals (Marketing, Sales, Product, RevOps).
- Ensure activity is sequenced correctly (pre-launch, launch, follow-up) and aligned to GTM plans.
- Landing pages and webforms
- Own the provider marketing CMS workflow: build, QA and publish landing pages and webforms to support provider campaigns, events, product releases, and content‑led initiatives.
- Partner with the Content Marketing & SEO Manager to implement landing pages required for content and SEO activity (page build, templates, formatting, on‑page set‑up, publishing support). Content strategy, SEO performance and reporting remain owned by the Content Marketing & SEO Manager.
- Implement website updates and enhancements scoped by the Provider Marketing Manager (e.g., layout, copy placement, CTA modules), aligned to CRO priorities. CRO strategy,
experimentation roadmap and conversion outcomes are owned by the Provider Marketing Manager.
- Partner with Marketing Ops / RevOps to ensure tracking, UTMs, form routing and attribution are implemented correctly, and issues are resolved quickly.
- Event ownership (end‑to‑end)
- Plan, coordinate and deliver provider marketing events across verticals (large and small).
- Own logistics and supplier management: venues, organisers, printers, signage, merchandise, booth assets, shipping, run sheets.
- Create event briefing docs for internal teams (objectives, messaging, offers, lead capture process, follow‑up plan).
- Execute post‑event follow‑up communications and performance reviews to improve event lead to MQL conversion.
- Brand and asset execution for B2B
- Deliver campaign assets that promote Healthengine’s provider brand (event collateral, landing pages, emails, social support assets).
- Work with Design and stakeholders to produce creative briefs and ensure brand consistency across touchpoints.
- Support product marketing execution for the provider portfolio as required (excluding areas owned elsewhere), ensuring consistent messaging and delivery quality.
- Reporting and optimisation rhythm
- Work with Marketing Ops to ensure regular reports highlight insights and advise recommended actions.
About You
You're the kind of person who takes accountability in a fast‑paced, autonomous and flexible environment. Quick may be your default (like us) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle chang
📌 Strategic Communications (Sydney)
🏢 Transport For Nsw
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