By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy:

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a current company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.





We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role
As a L2 Support Engineer you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- - - Provide technical support for all 3M HIS products for Revenue Cycle Management and Clinical Productivity Solutions
- Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
- Collaborate with third party vendors to successfully support the integration of our products with other systems
- Contribute to and support the business unit to achieve goals and objectives of the HIS Division's Business plan
- Participate with a team of professionals in providing a high level of cohesive technical service in the above areas
- Participate in functional and user acceptance testing
- Understanding customer needs and ensuring client success through impactful presentations/guides/onsite meetings

Your Skills and Expertise

- - - Experience communicating at C Suite level down to front line customers.
- Effective listening, problem solving and critical thinking skills.




- Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach
- System operations, including monitoring, reporting, and troubleshooting
- Professional verbal and written communication skills in front of a large audience.
- Excellent analytical, organisational, interpersonal, and time management skills
- Highly motivated and dedicated to the goals of the overall organisation
- Capable of maintaining effective and professional customer relations in a fast-paced environment
- Team player
- Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
- Ability to work independently within a team of professionals.
- Ability to interpret technical instructions and communicate same to clients of various technical skill levels
- Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
- The IT Support Engineer attends kick-off meetings for new projects and stays involved with the Implementation process to familiarise themselves with the stakeholders, solution footprint and project dynamics, as well as to get themselves introduced to the customer.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

- - - Bachelor's Degree or higher AND at least two (2) years of technical support or technical implementation experience

OR

- - - High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical im

📌 Support Engineer (Australia)
🏢 Solventum
📍 Australia