Job Description

Keep the office moving, the details sharp, and the team supported

We are not just looking for someone who can answer phones and file documents.

We are looking for someone who is organised, switched on, confident with computers, and able to keep things moving in a busy service environment where not every day looks the same.

This role suits someone who notices the small things, follows things through, learns systems quickly, and can stay calm when the day changes direction.

Who We Are?

Enabling Pathways Youth is the child safety division of Enabling Pathways. We provide trauma informed residential care and outreach services to children and young people in the Townsville region.

Our work is centred on creating safe, supportive, consistent and culturally respectful environments where young people can heal, grow and thrive.

Behind that work is a team that needs strong administration, accurate records, clear communication and reliable support. That is where this role comes in.

What This role is really About

As our Administration Assistant, you will help keep the EP Youth office running smoothly.

You will be the first point of contact for the office and will support the team with reception, records, data entry, document preparation, meeting support, routine accounts administration and general office administration.

You will also support the broader Business Support team with practical day to day requests, which means this role will not always be sitting at a desk. Some days may involve moving between offices, helping with errands, following up tasks, collecting or delivering items, and assisting wherever support is needed.





You will work under the general guidance and supervision of the Area Manager, while also being trusted to manage your own tasks, follow processes and use good judgement in your day to day work.

This is a role for someone who likes variety, takes pride in accuracy, and is comfortable working in a fast paced and dynamic environment.

The Person Who Will Thrive Here

You will probably do well in this role if:

• You are highly organised and like keeping things in order.

• You have strong attention to detail and notice when something does not look right.

• You are confident using computers, Microsoft 365 and office systems.

• You are comfortable learning new software, online forms and digital processes.

• You can manage competing priorities without becoming overwhelmed.

• You can work under general guidance and supervision, while still taking initiative.

• You communicate clearly, professionally and respectfully.

• You understand that confidentiality is not optional.

• You can work with a team, but also get on with your own tasks when needed.

• You are steady, reliable and willing to learn.

You do not need to be an IT technician. However, you do need to be IT savvy enough to use systems confidently, troubleshoot small day to day computer issues,



follow digital processes, and learn new platforms without needing constant support.

Your Day to Day

In this role, you may be:

• Answering phone calls, emails and in person enquiries.

• Welcoming visitors and supporting the day to day flow of the office.

• Completing accurate data entry across different systems.

• Maintaining electronic and physical records.

• Preparing, formatting and saving documents.

• Supporting meetings with scheduling, room bookings, invitations and minutes.

• Uploading receipts and invoices.

• Assisting with errands, follow ups, small office tasks and other practical support that helps the team keep things moving.

• Assisting with routine accounts administration.

• Maintaining office supplies and processing basic orders.

• Using systems such as Microsoft 365 and Employment Hero.

• Helping the team keep records accurate, organised and audit ready.

• Supporting a safe, respectful and child safe service environment.

Some days will be predictable. Some days will not be. The right person will be able to shift gears, stay organised and keep moving.

What You Bring

We are looking for someone with:

• Previous experience in administration, reception, clerical work or office support.

• Strong computer skills and confidence using Microsoft 365.

• Positive written and verbal communication skills.

• Strong organisational skills and the ability to manage competing tasks.

• High attention to detail and accuracy.

• A professional and respectful manner.

• Ability to handl

📌 Administration Assistant (Townsville)
🏢 Enabling Pathways Community
📍 Townsville