Job Description Description

Insurance Specialist | SUN & GIO Insurance | Toowoomba, QLD

Help customers protect what matters most.

At Suncorp, we're building futures and protecting what matters. As part of our SUN & GIO team, we're looking for customer-focused individuals to join us as Customer Service Specialists in our Toowoomba team.

If you're passionate about delivering outstanding customer experiences and enjoy helping people find the right solutions, this is an opportunity to build a rewarding career with one of Australia's leading insurance brands.

You'll help customers navigate their insurance needs, provide exceptional service, and make a meaningful difference through every interaction. Based in our Toowoomba office, you'll join a supportive team culture that values development, collaboration, and delivering great customer outcomes.

What you'll be doing

As an Insurance Specialist, you'll be the first point of contact for customers calling about their insurance needs. Every conversation is different, and your focus will be on understanding customer circumstances, providing guidance, and helping customers make informed decisions.

You'll:

- Assist new and existing SUN & GIO customers with insurance enquiries, policy updates, renewals, and product information.
- Build rapport and uncover customer needs through meaningful conversations.
- Achieve service & sales targets while putting the customer first
- Educate customers on insurance products and services and help them choose solutions that suit their circumstances.
- Deliver exceptional customer experiences while achieving performance outcomes.




- Confidently navigate multiple systems and tools while managing customer enquiries.
- Make complex information simple and easy for customers to understand.
- Contribute to a positive, high-performing team environment.

What you'll bring

We're looking for positive, resilient, and customer-focused individuals who enjoy helping people and building genuine connections.

You'll have:

- Experience in a customer-facing environment such as customer service, retail, hospitality, contact centre or sales.
- Strong communication and relationship-building skills.
- The ability to ask great questions and understand customer needs.
- Confidence using technology and navigating multiple computer systems.
- Strong problem-solving skills and attention to detail.
- Resilience and adaptability in a rapid-paced environment.
- A genuine passion for delivering great customer experiences.
- A growth mindset and willingness to learn.

Previous insurance experience is not required. We'll provide the training and support you need to succeed. We're looking for people with the right attitude, strong customer focus, and eagerness to learn.

Full-time Shift Options -





We are currently recruiting for full-time positions across the following shift options:

- Option 1: 37.5 hours per week. Monday to Friday, with a start window of 8:00am to 10:00am. (During daylight savings this start window will change to 7:00am to 10:00am).
- Option 2: 37.5 hours per week. Monday to Friday, with a start window of 9:00am to 11:00am. (During daylight savings this start window will change to 8:00am to 11:00am).

Part-time Shift Option –

- Option 1: 30 hours per week. Monday, Wednesday, Thursday, Friday. With a start window of 8:00am to 10:00am . (During daylight savings this start window will change to 7:00am to 10:00am).
- Option 2: 30 hours per week Monday to Thursday, with a start window of 9:00am to 11:00am (During daylight savings this start window will change to 8:00am to 11:00am).
- Option 3: 30 hours per week. Wednesday to Saturday, with a start window of 8:00am to 10:00am (During daylight savings this start window will change to 7:00am to 10:00am).
- Option 4: 22.5 hours per week. Monday, Tuesday & Saturday. With a start window of 9:00am to 11:00am (During daylight savings this start window will change to 8:00am to 11:00am).

What does a start window mean?

Your rostered start time may be scheduled at any time within the advertised start window. For example, an 8:00am to 10:00am start window means you could commence your shift at any time between those hours and will work your full shift from that point.

Successful candidates must be able to commit to their selected shift pattern for a minimum of six months.

Training & Working Arr

📌 Customer Service Specialist (Toowoomba)
🏢 Suncorp Bank
📍 Toowoomba