Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
About the role
This role sits at the critical point between customer requirements, technical feasibility and commercial delivery. You'll take ownership of the estimating and quotation process, translating customer needs into accurate, clearly scoped and commercially sound proposals that can move confidently into production and delivery. Working across Sales, Engineering, Operations and Deployment, you'll help ensure we get the scope, price and solution right from the outset.Key responsibilities

Quotation & Commercial Management

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- Turn customer enquiries and qualified opportunities into accurate,



timely and commercially sound quotations.

- Take ownership of quotations from initial request through to order readiness, ensuring customer requirements, pricing and scope are clearly understood and documented.

- Prepare estimates that balance technical requirements, customer expectations and commercial outcomes.

- Apply sound commercial judgement to protect margin while supporting competitive and compelling customer proposals.

Scope Definition & Risk Management

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- Develop clear and comprehensive scopes of work, including assumptions, exclusions, contingencies and any non-standard requirements.

- Identify technical, commercial and delivery risks early and work with relevant stakeholders to resolve them before quotation.

- Ensure each quote provides a transparent foundation for production, installation and delivery, minimising downstream ambiguity, rework and variations.

- Challenge incomplete or unclear requirements and proactively obtain the information needed to produce a reliable estimate.

Technical & Pre-Sales Collaboration

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- Partner with Engineering, Hardware Design and other technical teams to scope, cost and validate new or complex customer requirements.

- Act as a key point of contact for pre-sales enquiries requiring technical or commercial clarification.





- Interpret tender documentation, architectural drawings and construction information to develop accurate estimates and scopes.

- Help customers and internal stakeholders make timely decisions by resolving technical and commercial questions early in the sales process.

Order Readiness & Handover

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- Ensure accepted quotations are accurate, complete and ready for efficient conversion into sales orders.

- Work closely with Sales Operations, Order Management and Deployment to ensure a seamless handover from quotation through to delivery.

- Maintain high-quality quoting and order data to support downstream planning, production and installation.

- Identify opportunities to simplify and automate estimating and quoting processes, partnering with Sales Operations and Account Management to improve efficiency and the customer experience.

What you'll bring

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- 3–5 years' experience in estimating, pre-sales, quoting or a related commercial role, ideally within a project-based, construction, manufacturing or technical environment.

- Strong commercial judgement, with demonstrated ability to produce accurate estimates and understand the impact of scope, cost and margin.

- Experience interpreting tender documentation, architectural plans, specifications and/or construction drawings.

- Confidence working with technical and non-technical stakeholders to clarify requirements and solve problems.

- Experience using estimating, quoting, CRM or ERP systems.

- Strong Microsoft Excel skills and confidence working with detailed commercial data.

- Excellent attention to detail, organisation and communicatio

📌 Sales Operations (New South Wales)
🏢 Coates Group
📍 New South Wales