Join Infoxchange and help bring our mission of Technology for Social Justice to life. This Full time, Permanent role is based in Melbourne and offers the opportunity to make a real impact.

A bit about us

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000+ community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

We are Australia’s leading technology not-for-profit dedicated to using digital tools and systems to improve the lives of people experiencing disadvantage and the organisations that support them.

Our culture

Our Values – Commitment, Inclusion, Collaboration, Innovation and Accountability, are our core beliefs and act as our guiding principles, in alignment with ‘The IX Way’. They provide us with purpose and direction and set the tone for our everyday interactions with each other, our customers, our partners and our wider stakeholders.

We’re proud to be Great Place to Work® certified for the second year in a row, testament to our inclusive,



values-led culture.

At Infoxchange we are dedicated to fostering an inclusive, fair, and supportive workplace where everyone can authentically be themselves. Over 95% of our employees agree that we treat everyone fairly, regardless of sexual orientation, race, or gender, and believe that diversity and respect are fundamental to our core values.

About the role

The Operational Intelligence & Performance Lead reports to the Chief Operating Officer and enables consistent, data-informed operational performance by integrating reporting and analytics, process improvement, and systems-enabled performance management. The role owns high-quality reporting and insights, meets internal and external obligations, and ensures data is accurate, meaningful and accessible. It translates complex data into clear insights and practical actions that improve service delivery, efficiency and outcomes.

The role also helps shape an AI-ready data environment by partnering with technology teams to ensure data structures, models and pipelines support advanced analytics, machine learning and AI-enabled use cases. It applies both a business process and systems lens to improve workflows, standardisation, data capture, reporting usability and decision-making.



Working within governance frameworks set by the Operational Governance Lead, the role operationalises performance measures, reporting rhythms and standards, embedding them into day-to-day operations to drive consistency and discipline.

Sitting at the intersection of data, process and systems design, the role connects:

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- data and insight

- financial planning and operational delivery

- processes and system enablement

- reporting outputs and real-world execution

Using modern analytics and AI-enabled tools, the role improves the efficiency, quality and impact of reporting and analysis while maintaining accountability for accuracy, integrity and ethical data use.

Ultimately, the role turns data into insight, systems into enablers, and processes into repeatable ways of working that improve speed to outcome, performance visibility and organisational effectiveness.

Key duties and responsibilities

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- Own end-to-end reporting and analytics within Operations, meeting internal and external obligations and converting enterprise data into usable outputs such as datasets, dashboards, extracts and visualisations.

- Lead delivery, maturity and continuous improvement of the Balanced Scorecard.

- Elicit and translate stakeholder, customer and contractual reporting requirements into scalable solutions, clear data definitions and aligned process inputs.

- Design and maintain reporting assets, data models and metrics aligned to the enterprise data platform strategy, including the data lake and BI environment, to enable consistent and reusable insights.

- Support a lightweight Master Data Management approach by identifying key data domain

📌 Operational Intelligence (Richmond)
🏢 Infoxchange
📍 Richmond