Client Success Manager / Virtual CFO (CA/CPA)

Join to apply for the Client Success Manager / Virtual CFO (CA/CPA) role at Visory

Client Success Manager / Virtual CFO (CA/CPA)

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Join to apply for the Client Success Manager / Virtual CFO (CA/CPA) role at Visory

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Visory empowers SMEs by connecting them with experts to supercharge their back office. It’s where a powerful platform, a dedicated team of experts, and actionable business insights come together in one place to transform how businesses manage their financial performance.

Voted one of LinkedIn’s top startups, Visory uses a blend of people and technology to provide a digital-first finance solution that allows business owners to focus on big-picture business growth.

We are building a cutting-edge platform that blends human expertise with automation. Our deep investment in AI and workflow automation, including our proprietary AI agent Delphi, empowers our experts to seamlessly deliver financial services at scale.

Since launching in early 2020, we have been a fast-growing startup company committed to reshaping how SMEs manage their financial operations. Visit us at www.visory.com.au

Primary Purpose of the Role

The Business Performance Partner is the key and consistent point of contact for their assigned customer group, ensuring their financial back-office runs smoothly while unlocking long-term value from Visory’s services. The Business Performance Partner is accountable for guiding customers through onboarding, managing ongoing service delivery, resolving major issues,



and proactively engaging clients with insights and advice to improve retention and renewal outcomes.

Internally, the BPP orchestrates their team of cross-functional experts to ensure every customer experiences our service promise through their daily interactions with Visory

About You

You want to work at a company looking to disrupt an industry that is set in its ways. You want to move quickly, challenge yourself, and grow. You are a CA-qualified accountant looking for your next challenge. You thrive in client-facing roles and prefer engaging with customers to help drive their business improvement rather than being buried in a back-office role. You have experience in client relationship management and are eager to deepen your expertise in this area.

Your technical accounting background enables you to effectively deliver Visory’s ‘Insights’ product, leveraging financial data to guide businesses on operational improvements. You excel in problem-solving, are highly collaborative and can manage a team to results. You can translate financial insights into actionable strategies that help SMEs thrive.

You are passionate about customer success, strategic financial advisory, and leveraging AI-driven solutions to create efficiencies for businesses.

Key Workflow Responsibilities

Customer Relationship & Account Health





- Serve as the primary relationship owner for a portfolio of Visory customers.
- Proactively engage with customers to ensure high satisfaction, strong retention, and revenue growth.
- Identify opportunities for service expansion and upsell opportunities within the customer’s financial back-office needs.
- Serve as a customer advocate, providing insights and feedback to internal teams to enhance services and automation capabilities.

Onboarding & Change Management

- Oversee customer onboarding, ensuring a smooth transition to Visory’s services.
- Guide customers through training, communications, and change management, setting them up for long-term success.

Service Quality & Issue Resolution

- Be accountable for overall account health, working with your team to ensrue that service quality standards are met.
- Act as an escalation point for major customer issues, coordinating with Managers and Experts to resolve challenges.

Deliver Insights Product

- Lead a structured and regular meeting cadence with customers to provide insights and advice that supports the customers to achieve their business goals and objectives.
- Utilise financial data to help customers improve operations and drive business performance.
- Ensure solid adoption and engagement with the Visory Insights product, helping customers extract value from financial insights.
- Lead and mentor a cross-functional team aligned to your customer portfolio.
- Set clear goals, provide coaching, and foster a culture of ownership, data-driven decision-making, and continuous improvement.
- Coordin

📌 Client Success Manager (Melbourne)
🏢 Visory
📍 Melbourne