Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity. With a growing range of luxury models
- including the G80, G70, GV60, GV70, and GV80
- Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models. Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world. The Opportunity

Join Genesis Motors Australia as our Aftersales Performance Manager and play a pivotal role in driving service excellence across our national dealer network. This 14-month parental leave contract offers the opportunity to lead aftersales performance programs, analyse business insights, support dealer capability development and influence customer experience outcomes for one of the world's fastest-growing luxury automotive brands. Reporting to the Senior Manager, Aftersales, you will work closely with dealerships and cross-functional teams to implement performance improvement initiatives, enhance operational effectiveness and contribute to national aftersales strategies.



This role is ideal for an experienced automotive professional who combines strong analytical capability with stakeholder management expertise and a passion for delivering exceptional customer experiences

About the Role

Monitor and analyse aftersales performance metrics across the national dealer network. Develop and implement performance improvement plans to enhance service efficiency and profitability. Lead continuous improvement initiatives focused on customer experience and workshop productivity. Support dealerships through performance reviews, coaching and operational guidance. Oversee the rollout of new aftersales programs, systems and tools. Identify capability gaps and coordinate dealer training and development initiatives. Lead and develop the Aftersales Coordinator through coaching and performance management. Provide regular reporting and performance insights to senior leadership. Collaborate with Sales, Marketing, Finance, Technical, Warranty and Customer Experience teams. Contribute to national aftersales strategy, planning and operational governance. Company description

Working at Genesis Motors Australia

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity. With a growing range of luxury models
- including the G80, G70,



GV60, GV70, and GV80
- Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models. Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a solid relationship with customers around the world.

Job description

The Opportunity

Join Genesis Motors Australia as our Aftersales Performance Manager and play a pivotal role in driving service excellence across our national dealer network. This 14-month parental leave contract offers the opportunity to lead aftersales performance programs, analyse business insights, support dealer capability development and influence customer experience outcomes for one of the world's fastest-growing luxury automotive brands. Reporting to the Senior Manager, Aftersales, you will work closely with dealerships and cross-functional teams to implement performance improvement initiatives, enhance operational effectiveness and contribute to national aftersales strategies. This role is ideal for an experienced automotive professional who combines strong analytical capability with stakeholder management expertise and a passion for delivering exceptional customer experiences

About the Role

Monitor and analyse aftersales performance metrics across the national dealer network. Develop and implement performance improvement plans to enhance service efficiency and profitability. Lead continuous i

📌 Aftersales Performance Manager (Sydney)
🏢 Genesis Motors Australia
📍 Sydney