- Parent Business Function: Customer Service
- Time Type: Full time
- Worker Sub-Type: Fixed Term
- Entity: Jetstar Airways Pty Ltd

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars

Job Description

- 12-month contract with the possibility to extend
- Championing people and operational excellence.
- Build your leadership profile in a highly visible role.

Takeoff with your next opportunity

As the Performance Manager for this busy port, you'll be the backbone of the operational team, acting as the vital link between senior leadership and the team on the ground. You understand that operational excellence and exceptional customer outcomes start with engaged, supported and motivated people. You know what is happening across your workforce and take pride in building strong relationships that allow you to stay connected to your team while delivering results.

Leading a team of up to 80 employees, you are a highly visible and approachable leader who genuinely listens. People trust you because they feel heard, valued and supported, whether they are raising a concern,



seeking guidance or navigating change. You balance empathy with accountability, creating an environment where people can perform at their best while feeling supported to do so. You understand that leading a shift-based workforce requires flexibility and visibility. Whether it's an early morning briefing, a late operational disruption or supporting a team member outside traditional office hours, you're willing to adjust your schedule to ensure your people feel supported and connected.

About You

As Performance Manager, your focus will include:

- Leading and developing a large frontline workforce, fostering a culture of accountability, engagement, inclusion and high performance.
- Partnering closely with the Airport Manager to maintain visibility across the operation, proactively identifying workforce challenges, risks and opportunities.
- Managing employee performance, including coaching, development conversations, performance reviews, recognition and addressing performance concerns where required.
- Leading recruitment activity across the airport, including workforce planning, selection, onboarding and supporting the development of future talent pipelines.
- Monitoring workforce requirements and reviewing operational rosters, responding to short-notice operational changes to ensure service delivery and business continuity.




- Supporting the resolution of employee concerns and workplace issues with empathy, professionalism and a solutions-focused approach.
- Leading and supporting airport change initiatives, ensuring clear communication, stakeholder engagement and successful implementation.
- Managing operational disruptions and crisis situations, providing calm, decisive leadership while maintaining a focus on safety, people and customer outcomes.
- Developing leadership capability across Team Leaders through ongoing coaching, mentoring and succession planning initiatives.
- Ensuring the consistent application of company policies, procedures and employment obligations while maintaining a fair and supportive employee experience.

We’re searching for someone who:

- Has a genuine passion for people leadership, with proven experience leading large frontline teams
- Builds strong relationships at all levels and is known for being approachable and making people feel heard
- Maintains a solid understanding of their workforce, staying connected to day-to-day team dynamics, emerging issues and operational priorities.
- Has experience managing performance, development and employee relations matter with fairness, empathy and confidence.
- Can balance people outcomes with operational requirements, making sound decisions in a fast-paced and ever-changing setting.
- Brings experience in workforce planning, recruitment and talent development, ensuring teams are set up for both immediate and long-term success.
- Is highly organised and action-oriented, following through on commitments, responding to issues quickly
- Communicates effective, adapti

📌 Performance Manager (Cairns Regional)
🏢 Qantas Group
📍 Cairns Regional