Showroom Assistant - The Kitchen Design Centre The Kitchen Design Centre (TKDC) Kitchens & Bathrooms – Blackburn, Eltham & Essendon

About the role Showroom Assistant

The Kitchen Design Centre (TKDC) Kitchens & Bathrooms – Blackburn, Eltham & Essendon

About Us The Kitchen Design Centre (TKDC) Kitchens & Bathrooms specialises in full custom kitchen renovations, supported by our in-house manufacturing facility and three showroom locations across Melbourne.

We are focused on delivering a high-quality customer experience while driving showroom activity and supporting our design team through qualified project consultations.

About the Role We are seeking a Showroom Assistant to join our team, working across our Blackburn, Eltham and Essendon showrooms.

This is a customer-facing, front-of-house role responsible for welcoming showroom visitors, managing enquiries, understanding prospective clients’ renovation requirements and booking qualified project consultations for our design team.

You will play an important role in supporting showroom sales by ensuring enquiries are captured accurately, followed up and converted into appointments.

Key Responsibilities

Welcome and manage showroom walk-ins and customer enquiries

Engage with customers to understand their project, requirements and renovation plans

Guide clients through the showroom and present kitchen layouts, materials, finishes and options





Capture all enquiries accurately in our CRM system

Qualify enquiries in line with our consultation process

Book and manage project consultations for the design team

Follow up prospective clients where required

Maintain showroom presentation and operational standards

Support day-to-day showroom activities

Work across our Blackburn, Eltham and Essendon locations as required

About You We are looking for someone who:

Is confident, professional and comfortable engaging with customers

Has strong customer service skills and good sales awareness

Is proactive, organised and able to work independently

Has excellent verbal and written communication skills

Takes ownership of tasks and follows established processes consistently

Is comfortable using CRM and computer-based systems

Can manage multiple priorities in a busy showroom workplace

Is flexible and able to work across our three showroom locations

Is available to work Saturdays as part of the showroom roster

Experience in

kitchens, interiors, home improvement, renovations, retail or customer-facing sales

would be advantageous, but is not essential.

We are looking for someone who genuinely enjoys working with customers, takes pride in their work and understands the importance of turning a great showroom experience into the next step in the customer journey.

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