Pro Care Assist Support Services Pty Ltd is seeking a dedicated and compassionate

NDIS Support Coordinator / Aged and Disability Case Manager

to join our team in Townsville, Queensland. This is a

full-time position

based in Townsville QLD 4810. In this role, you will be responsible for coordinating and managing support services for individuals with disabilities who are participants in the National Disability Insurance Scheme (NDIS). You will act as a key point of contact between participants, their families, and support providers, ensuring that personalised support plans are effectively implemented and that participants receive quality services aligned with their goals and aspirations. This position is integral to our mission of providing person-centred, high-quality disability support services within our community.

Key responsibilities

Conduct comprehensive assessments of participants’ and clients’ needs, goals and preferences, and develop individualised

care and support plans .

Support NDIS participants to

understand and implement their NDIS plans , connect with suitable providers, and make effective use of their funded and community supports.

Coordinate the delivery of

NDIS, disability, aged care and community-based services

according to each person’s individual needs and goals.

Liaise and maintain strong relationships with

participants, clients, families, carers, support workers, healthcare professionals, service providers and community organisations

to ensure coordinated and person-centred support.

Regularly

monitor and review care and support arrangements , participant progress, wellbeing and changing needs, and make appropriate adjustments or referrals.





Identify

barriers, risks or gaps in service delivery

and work collaboratively with participants, families and providers to develop practical solutions.

Assist participants and clients to access

community services, healthcare, social activities, education, employment and other opportunities

that promote independence and community participation.

Provide information, guidance and advocacy to participants, clients and their families regarding available

supports, services and referral pathways .

Maintain accurate and up-to-date

case notes, assessments, support plans, progress reports and other required documentation .

Monitor the

quality, suitability and effectiveness of services

being delivered and respond appropriately to concerns relating to safety, wellbeing or service quality.

Maintain professional boundaries, confidentiality and high standards of

person-centred case management and support coordination .

Participate in team meetings, supervision and professional development to maintain and continuously improve qualified practice.

What we’re looking for

A recognised qualification in social work, community services, disability support, or a related discipline (or demonstrated equivalent experience)

Knowledge and understanding of the NDIS,



including the scheme's principles, participant rights, and legislative requirements

Experience in case management, care coordination, or support service delivery within disability, aged care, or community services sectors

Strong interpersonal and communication skills, with the ability to build rapport with diverse individuals and effectively liaise with multiple stakeholders

Excellent organisational and time management abilities, with the capacity to manage multiple cases and competing priorities

Proficiency in using computer systems and case management software, with strong written and verbal communication skills

A genuine commitment to person-centred care, disability inclusion, and promoting participant autonomy and choice

The ability to work independently and as part of a multidisciplinary team

A valid Working with Children Blue Card or willingness to obtain one prior to commencing employment

A valid driver's license and access to reliable transport for visiting participants and attending community meetings

Preferred experience: Previous experience working directly with NDIS participants or in disability and aged support services

What we offer Pro Care Assist Support Services Pty Ltd is committed to supporting the wellbeing and professional development of our staff. We offer:

Competitive salary and conditions in line with industry standards

Ongoing professional development and training opportunities to enhance your skills and knowledge

Mentoring and supervision from experienced team members and management

A supportive and collaborative workplace culture that values your c

📌 NDIS Support Coordinator (Townsville City)
🏢 Pro Care Assist Support Services
📍 Townsville City