Company:

IIQAF Group Location:

Sydney, Australia Industry:

Hospital / Healthcare Salary:

AUD 75,000 – AUD 80,000 per year Job Type:

Full-Time Job Overview

IIQAF Group is seeking a professional and customer-focused

Call Centre Agent in Sydney

to support our hospital and healthcare operations. The ideal candidate will have experience in

healthcare customer service, inbound and outbound calls, patient support, appointment scheduling, and call handling in a medical workplace . This role is suitable for candidates searching for

Call Centre jobs in Sydney, Healthcare Call Centre roles, Hospital Customer Service Representative positions, or Medical Contact Centre jobs in Australia . Key Responsibilities

Handle

inbound and outbound calls

professionally and efficiently Assist patients with appointments, enquiries,



and service information Provide accurate information regarding hospital services and procedures Log all calls and maintain detailed records in CRM systems Support patient coordination and follow-up communications Resolve complaints and ensure high levels of customer satisfaction Coordinate with medical and administrative departments Maintain confidentiality of patient information in compliance with

Australian privacy regulations Meet performance targets and service quality standards Requirements

Previous experience in

call centre, customer service, or healthcare support role Experience in hospital or medical contact centre preferred Strong communication and interpersonal skills Excellent phone etiquette and problem-solving ability Proficiency in CRM systems and Microsoft Office Ability to work in shifts if required Immediate availability preferred

📌 Healthcare Call Centre Agent – Patient Support (Sydney)
🏢 Iiqaf Group
📍 Sydney