Beijer Ref Australia is a leading distributor of refrigeration equipment, air conditioning systems, and related components across Australia. We are committed to providing exceptional service and high-quality products to our customers whilst maintaining strong values of integrity, reliability, and customer focus. Our team is dedicated to supporting businesses across various industries with innovative solutions and expert guidance.

About the role We are seeking a

Customer Service Representative

to join our Geebung branch in Brisbane, QLD.

This is a

full-time position

that plays a vital role in delivering outstanding customer service and support to our clients.

As a Customer Service Representative, you will be the first point of contact for our customers, handling enquiries, processing orders, and ensuring every interaction reflects our commitment to excellence. This role is essential to maintaining strong customer relationships and contributing to the growth and success of Beijer Ref Australia.

Key responsibilities

Respond promptly and professionally to customer enquiries via phone, email, and in-person interactions

Process customer orders accurately and efficiently, ensuring all details are captured correctly

Provide product information and technical guidance to customers regarding refrigeration and air conditioning solutions

Maintain accurate customer records and update relevant systems with order and interaction information

Coordinate with warehouse and logistics teams to ensure timely delivery of products

Handle customer complaints and concerns professionally, working towards satisfactory resolutions





Support sales staff by providing administrative assistance and customer information as required

Contribute to achieving customer satisfaction targets and maintaining positive customer relationships

Perform general administrative duties including filing, data entry, and document preparation

What we're looking for

Proven experience in a customer service or retail assistance role, preferably within a fast-paced environment

Excellent communication skills with the ability to engage professionally with customers and colleagues

Strong organisational skills and attention to detail when processing orders and managing information

Proficiency with computer systems and common office software applications

Ability to multitask and prioritise effectively when managing multiple customer enquiries

A positive attitude, patience, and genuine enthusiasm for delivering outstanding customer service

Reliability and punctuality with a commitment to meeting deadlines

Basic knowledge of refrigeration or air conditioning products is advantageous but not essential

Willingness to learn about our products, systems, and industry

What we offer Beijer Ref Australia is committed to supporting our employees' professional development and wellbeing. We offer a market-competitive salary package, ongoing training opportunities to enhance your product knowledge and customer service skills, and a supportive workplace culture where your contributions are valued. We provide a collaborative team environment where you can develop your career within our growing business. Additional benefits include staff discounts on products and services, access to wellbeing initiatives, and the opportunity to work with an industry-leading organisation that invests in its people.

📌 Customer Service Representative (Brisbane)
🏢 Beijer Ref
📍 Brisbane