Business Operations & People Coordinator

Location of workplace: Tweed Heads warehouse / office

Role: Full time (Monday – Friday, 8.00am – 4.30pm)

About the role:

The Business Operations & People Coordinator plays a key role in supporting the Founder and leadership team by bringing structure, coordination, and accountability across people, processes, and key business initiatives.

Working across the leadership team and with visibility across all areas of the business, this role helps keep the office running smoothly, leaders aligned, and business priorities moving forward. You will ensure key conversations take place, decisions and actions are captured, and agreed outcomes are followed through.

As a central point of coordination, you will support leadership accountability, strengthen communication across departments, and help drive the delivery of key business initiatives. You will also coordinate core People & Culture activities across the employee lifecycle, supporting recruitment, onboarding, performance processes, employee documentation, HR systems, and day-to-day people administration.

Alongside your People & Culture responsibilities, you will provide high-level operational and administrative support to the Founder and wider business, helping to create greater structure, consistency, and efficiency while reducing the day-to-day operational reliance on the Founder.

Required skills and experience:

Proven experience in an administrative, executive assistant, people & culture, or operations coordination role

Strong organisational and project coordination skills

High attention to detail and ability to manage multiple priorities

Strong written and verbal communication skills





Ability to work with discretion and handle confidential information

Proactive mindset with the ability to identify gaps and drive follow-through

Strong technical aptitude and confidence providing hands‑on IT and technology support within a business environment

Demonstrated ability to diagnose and troubleshoot common hardware, software, connectivity, account access, and system issues independently

Confidence setting up and managing computers, workplace devices, user accounts, email accounts, software, permissions, multi‑factor authentication, and system access

Strong understanding of workplace technology and ability to confidently support team members with day‑to‑day technical issues

Skilled and experienced in Employment Hero, with demonstrated confidence administering and supporting the platform across HR, employee records, onboarding and offboarding, leave, timesheets, rostering, employee self‑service, and related People & Culture processes

Strong working knowledge of Employment Hero system configuration and administration, with the ability to troubleshoot platform issues, maintain accurate employee data, support employees and managers, and ensure the system is being used effectively across the business

Experience administering other business systems such as Google Workspace, Asana, Xero, and other cloud‑based platforms





Ability to investigate technical problems, identify potential causes, implement solutions, and determine when specialist IT support is required

Ability to quickly learn recent technology, software, and systems and confidently support their implementation and ongoing use across the business

What this role involves:

Leadership Coordination & Accountability

Coordinate leadership meeting cadence, including WIPs, 1:1s, and monthly reviews

Prepare meeting agendas and capture minutes

Track action items and ensure follow‑through across leadership team

Provide visibility on progress, risks, and outstanding deliverables

Act as a central coordination point between departments to ensure alignment and momentum

Cross‑Functional Business Coordination

Support the planning and coordination of key business initiatives, including product launches, campaigns, and peak trade periods

Facilitate communication across departments to ensure alignment and execution

Identify bottlenecks or gaps in coordination and elevate where required

Assist in maintaining structure and clarity across business priorities

Founder Support & Business Coordination

Provide high‑level administrative and coordination support to the Founder

Manage calendar, scheduling, and prioritisation of key commitments

Prepare briefs, documents, and summaries ahead of meetings

Track and follow up on key actions and priorities

Assist in managing communications and ensuring timely responses where required

Oversee general administrative and operational support across the business, including managing basic technical troubleshooting, coordinating system access, and acting

📌 Business Operations (City of Gold Coast)
🏢 Ela & Earth
📍 City of Gold Coast