We are seeking a talented

Customer Service Manager

for one of our major telecommunication clients. Having a desire to build a pan-Asian organisation from its ground in Singapore, our client always makes every effort to provide consumers with

one-of-a-kind mobile experiences

and to make a difference in the global telco industry. If you share the same passion, continue reading to see if this is the perfect role for you

Role:

Customer Service Manager

You’re offered:

An exciting opportunity to be a part of the digital disruption in telco industry

A great autonomy in managing your own portfolio

Exposure to the fast-paced world of high-tech start-ups

Attractive compensation and benefits package

You’re expected to:

Lead the team to improve Customer Experience & Satisfaction to ensure KPIs are always met

Set action plans to achieve continuous team growth

Train staffs along releases of recent features, promotional campaigns and product improvements





Be the touchpoint for other departments such as Marketing, Operations and Product.

Contribute to the success of various projects

A potential candidate would need:

A passion for technology, disruptive models, organisational culture, and Customer Service

At least 5 years of experience in digital customer service (preferably)

Proven track record in process improvement such as CSAT

Ability to take ownership of the team growth

Ideally previous experience in Escalations, Queue Management and Roster Management

A sound knowledge of Customer Service KPIs, CRM and customer ticketing tools such as Zendesk and Zopim

Ability to fit in a fast-paced environment

Leadership skills to manage a team of 50 plus direct and indirect (including outsourced)

This advert was posted by CRIS.

📌 Customer Service Manager (Sydney)
🏢 EBR Ever Better Recruitment
📍 Sydney