Permanent role with exccellent REM Work with a household name Sydney OR Melbourne location We are looking for a hands-on IAM Technical Lead to support a large client account. This role focuses on technical leadership (non-people management) combined with strong hands-on operational support across IAM platforms. Key Responsibilities

Provide technical leadership for IAM platforms (no people management responsibility) Drive solution design validation, troubleshooting support, and technical governance Act as escalation point for complex IAM issues and integrations Work hands-on on incidents, service requests, and problem tickets Perform deep troubleshooting and root cause analysis (RCA) Support access provisioning issues, PAM onboarding, and integration failures Ensure SLA adherence and operational stability Lead and actively participate in priority incident calls Provide technical ownership during Major Incident Management (MIM)



Support real-time mitigation and post-incident RCA activities Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity Security Cloud Identify and implement automation and process improvements Contribute to runbooks, SOPs, and knowledge management Support audit, compliance, and remediation activities Required Skills (Must Have)

Core IAM & Authentication Technologies

Strong hands-on experience in: SailPoint Identity Security Cloud (ISC) Radiator RADIUS Server RSA Authentication Manager Operational & Support Expertise

ITIL Knowledge Proven experience in L3/L4 support and problem ticket resolution as an Individual Contributor Solid capability in incident handling, RCA, and system troubleshooting Experience in production support environments for critical security services IAM Functional Knowledge

Strong understanding of: Identity lifecycle management (Joiner–Mover–Leaver) Access provisioning & de-provisioning Authentication and MFA workflows RBAC / governance concepts

📌 Sailpoint IAM Enterprise Tech Lead (Sydney)
🏢 luvo Talent
📍 Sydney