Job Description We currently have an opportunity to join our Salisbury branch. As one of our Personal Bankers, you will be responsible for advocating Beyond Bank Australia's core values and to deliver an exceptional service to our members that is aligned to our Member Ownership Strategy whilst achieving individual performance targets that contribute towards the overall branch performance.

Some of your core duties will be to:

Provide a local member owned banking experience to new and existing members

Proactively connect members needs to Beyond Bank’s offerings through excellent listening skills

Manage general enquiries and provide sound advice and information to our members

Contribute to a high achieving team environment with your commitment to success and strong work ethic

Manage customer bank accounts, including opening, closing, and overseeing transactions

Proactively assist members to identify short, medium, long-term needs and aspirations, and act on this information through proficient use of Banking Reviews and future follow ups.

Provide timely advice on our range of financial products and services, offer personal banking solutions that meet members’ needs and are relevant to their life stage goals utilising the Beyond Bank Exceed model.

Assist members with unsecured lending options, including personal loans and credit cards, providing clear information on terms, conditions, and repayment plans.

Assist members with secured lending products such as home loans and car loans, ensuring they understand the features, benefits, fees, and charges, terms and conditions, and overall value created from the products and services presented

Ensure members understand features, benefits, fees and charges,



terms and conditions and overall value created from the products and services you present

Collaborate with specialists in the business to deliver the best solution for the member

In the first 6 months you will:

Exhibit Resilience, Drive, and Passion:

Show a relentless attitude towards achieving goals and overcoming challenges.

Leverage Customer Service Experience:

Utilise your background in customer service, retail, sales, and/or banking to excel in your role.

Commit to Success:

Demonstrate a strong work ethic and dedication to achieving excellence.

Help our Members meet their Financial Goals:

Be relentless in wanting to reach out to our members to help understand their goals and help them achieve these through offering account and lending solutions and identifying ways for them to budget better

Build Lasting Relationships:

Foster lasting customer relationships and serve the local community with enthusiasm. Learning to describe products and match them to customer needs.

Achieve Sales Targets:

Excel in achieving individual performance targets by mastering scorecards across key areas such as member satisfaction, engagement, sales, and more.

Qualifications You're a caring and customer-focused person excited to learn and grow. You value integrity, especially when handling customer information.



Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.

Excellent customer service skills

A passion for building lasting customer relationships and serving the local community

Able to work in a dynamic customer service setting

Excellent problem solving and analytical skills

Banking or Financial services experience desirable, but not essential

See yourself in our team Reporting to the Branch Manager, you will be joining the Salisbury Branch a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.

Why work for Beyond Bank? We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact .

And there's even more benefits:

Our branch employees receive an additional 6 days of paid leave per year

Additional 3 paid work-life balance days to boost your annual leave

Paid community volunteer days to support many community ch

📌 Personal Banker/Home Loan Specialist (Adelaide)
🏢 Beyond Bank Australia
📍 Adelaide