About us We are a leader in our Industry, committed to providing quality and excellence across the comprehensive range of products that we offer to the market. As our growth continues, we are seeking a well rounded and motivated

Level 1 Help Desk Administrator

to join our Head Office team.

IT is at the heart of our operations and so we are future-proofing our business with the addition of this recent IT team member as we aim to remain agile for the expansion ahead.

About the role The purpose of the role is to provide

Level 1 Support

to our network of employees to ensure a seamless operation from top to bottom. As a Level 1 Help Desk Administrator, you will play a crucial role in the day to day troubleshooting and IT maintenance across our business. You will be responsible for analysing, troubleshooting and resolving requests.

Key Responsibilities

Act with urgency when responding to client requests via phone, email, or ticketing system.

Provide technical support across our network of 1500 employees

Perform remote system installation

Assist with System/Network administration and maintenance





Day-to-day troubleshooting with an ability to provide IT solutions to hardware, printers, application and network faults.

Performing initial analysis, prioritisation and resolution of Helpdesk calls, escalating where required.

Maintaining user access across our systems and ensuring that appropriate approvals are sought prior to making changes.

Predominantly Windows network with some use of Mac

The successful applicant will possess

Qualification in IT or related discipline, or appropriate commercial experience

Solid understanding of PC and Mobile operating systems(Windows, Mac, iOS, Android)

Understanding and interest in computer hardware

Some understanding of Networking, Security, Firewall and Storage technologies (desirable)

Some understanding of Virtualization technologies like VMware, Hyper-V (desirable)

Excellent troubleshooting skills

Please be advised that as part of Company Policy, all new employees must undergo a Police Check which is paid for by the organisation.

Only applicants with valid working rights in Australia will be considered for this position.

📌 IT Service Help Desk (Sydney)
🏢 Sydney Tools
📍 Sydney