Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.

We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We’re looking for a full time Project Manager to project manage multiple clients’ roadmaps, drive our clients’ business goals, and lead innovation in Australia’s ecommerce industry. You’ll use a variety of delivery methodologies (Agile, SAFe, Hybrid, Waterfall) to manage multiple development teams located internationally, and will be responsible for delivering new-build ecommerce projects from discovery through to go-live.

You will be our client’s main point of contact, working closely with our Heads of Delivery and Client Success Director to ensure Tryzens provides a high level of service and delivers high-quality projects on time and to budget.

Our clients are our partners, and we pride ourselves on the strong relationships we build with each one — with the Project Manager playing an integral role in that partnership.

What You’ll Do

Project Management

- Work with Tryzens internal teams and clients to build client optimisation roadmaps.
- Work with clients and Tryzens practices to ensure roadmap stories and requirements are technically sufficient, including facilitating discovery workshops.
- Project manage client optimisation roadmaps, including creating project timelines, risks, dependencies, and commercial approvals,



and delivering items prioritised by the client in an ongoing sprint model.
- Plan and book project resources to deliver all delivery items in line with project release plans.
- Facilitate all project meetings focused on status reporting, problem resolution, and feedback.
- Manage offshore project delivery teams, ensuring collaboration and clear communication between team members.
- Work with third parties on risks and dependencies to projects and sprints.
- Provide weekly project/sprint status, financial, and schedule reporting to stakeholders.
- Deliver all releases to budget and within agreed timelines.
- Create and communicate release schedules.

Client Engagement

- Take ownership of all direct communication with the client and resolve escalations with autonomy within the scope of our service offering.
- Collaborate effectively with internal and external colleagues to build a first-class customer relationship, with the goal of making every client a lifelong client.
- Identify risks that threaten client satisfaction or renewal, and execute mitigation plans.
- Work closely with the Client Success team to identify and develop new opportunities within existing accounts, ensuring client growth and satisfaction.
- Conduct regular reviews with clients on services delivered.




- Listen carefully to clients and truly understand their key business issues and opportunities in order to deliver business-impacting results.
- Build strong, transparent, trust-based relationships with clients.

In-Life Services

- Work with the support team to ensure all incidents are resolved within SLA, and that monitoring is in place and set up correctly.
- Maintain an active Continual Service Improvement (CSI) programme to establish root causes of problems and fix these through ongoing roadmap delivery releases.
- Maintain day-to-day accountability for the ownership and resolution — including escalation where necessary — of service issues.
- Ensure all effort is reported accurately and billed in line with client contracts.

Essential Experience

- 4+ years’ experience as a Project Manager delivering ecommerce, digital commerce, or web platform projects (experience with platforms such as Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce/Magento, SAP Commerce, or commercetools highly regarded).
- Proven experience managing new-build ecommerce projects end-to-end, from discovery and requirements definition through to go-live and hypercare.
- Demonstrated experience running multiple concurrent client engagements and roadmaps, rather than a single large programme.
- Experience working within an agency, consultancy, or professional services model.

Delivery Methodology

- Proven experience working across multiple delivery models — Scrum, SAFe, Hybrid, and Waterfall — with the judgement to select and adapt the right model per client and engagement.
- Comfortable running an ongoing sprint-based roadmap model for existing clients, while managing structured, milestone-driven delivery for new builds.

📌 Ecommerce Project Manager (Sydney)
🏢 Tryzens Global
📍 Sydney