Purpose As ourReservations Coordinator, you play a crucial role in assisting our hotel guests and groups from their initial inquiry to their arrival. Your expertise will be vital to providing support to our guests and teams alike. You will be the conduit between all departments to ensure their success.

Primary Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers

Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations

Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay

Safely and securely handle payment transactions, verifying billing details for accuracy

Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay





Maintain meticulous reservation and group records to monitor room and event space availability and ensure smooth check-ins and check-outs

Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

Coordinate group bookings and internal allocations, ensuring seamless communication and optimal room utilization

Operating the switchboard to ensure all calls are appropriately resolved for all departments

Skills and Experience

Capable of embracing a adaptable rotating schedule, including nights, weekends, and public holidays

Customer service-oriented with exceptional communication skills

Minimum one years’ experience in a relevant front office or reservations role

Experience with Opera Cloud and Accor TARS applications highly desirable

Problem-solving skills and the ability to remain calm under pressure

Team player with a positive attitude and willingness to go the extra mile

📌 Reservation Coordinator (Dunsborough)
🏢 Colonial Group
📍 Dunsborough