POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. SENIOR SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start Position Available: Full-Time $63,500 + Super + Monthly Incentives Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we’re looking for an experienced and motivated Senior Sales Associate to join our growing retail team. This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. As a Senior Sales Associate, you’ll act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations,



uphold store standards, and confidently lead shifts when required. Why You’ll Love Working at POP MART Work with products customers genuinely love - collectors, fans and families

Weekly new releases keep every day exciting and fast-moving

Chance to develop leadership skills within a growing global business

Job security with a rapidly expanding retail brand

Monthly product incentives (post-probation)

Supportive, energetic and inclusive team culture

Annual POP LAND (Beijing) pass

A colourful, creative retail environment

What You’ll Do Lead Shifts & Support Store Leadership Take ownership of daily store operations during assigned shifts

Open and close the store in accordance with company procedures

Act as the senior team member on duty when Store Management is not present

Support the Store Manager and Assistant Store Manager in delivering key business objectives

Make confident decisions and resolve operational or customer issues as they arise

Ensure company policies, procedures and store standards are consistently upheld

Deliver Outstanding Customer Experiences Lead by example in delivering exceptional customer service

Build genuine connections with customers, fans and collectors

Share product knowledge and introduce new collections with confidence

Drive sales through upselling,



cross-selling and customer engagement

Handle customer enquiries and escalations professionally and effectively

Support Team Performance Support the onboarding and training of new team members

Provide coaching and day-to-day guidance to Sales Associates

Lead by example and set the standard for customer service and store execution

Help foster a positive, accountable and high-performing team culture

Support productivity and service standards during peak trading periods and major product launches

Maintain Operational Excellence Support inventory accuracy, stock management and merchandising standards

Assist with stocktakes, deliveries and product launches

Monitor store presentation and take ownership of maintaining a customer-ready environment

Process transactions accurately and support loss prevention initiatives

Ensure opening, trading and closing routines are completed accurately and on time

Who You Are An experienced retailer who enjoys taking ownership and responsibility

Passionate about customer service and creating memorable experiences

A natural leader who leads by example and supports team success

Confident making decisions and solving problems in a fast-paced environment

Organised, reliable and detail-oriented

Able to remain calm and focused during busy trading periods

Passionate about retail, pop culture or collectibles

What We’re Looking For Minimum 2 years’ retail experience in a quick-paced customer-facing environment

Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded

Experience opening and closing a retail store<

📌 Full-Time Senior Sales Associate (Sydney)
🏢 POP MART
📍 Sydney