An opportunity to join a leading superannuation fund to recruit a Dispute Case Manager to join their complaints and dispute resolution team As a Dispute Case Manager, you'll take ownership of a portfolio of complex member complaints and disputes, managing cases through to resolution with professionalism, empathy and sound judgement. Key responsibilities include:

Managing complaints and disputes from initial assessment through to resolution Investigating complex superannuation and insurance-related complaints Liaising with internal stakeholders, insurers and service providers to gather information and progress outcomes Preparing transparent, balanced and well-supported written responses Managing escalated matters, including external dispute resolution cases Identifying trends and recommending process improvements to enhance member experience About You





You’ll bring experience handling complaints or disputes within a regulated environment and be comfortable navigating complex and often sensitive matters. You’ll also have:

Strong investigative, analytical and problem-solving skills Excellent written communication and stakeholder management capability Knowledge of complaint handling frameworks and regulatory obligations The ability to manage competing priorities while maintaining a high level of accuracy and attention to detail A calm, professional and member-focused approach What’s on Offer

Permanent role with long-term career opportunities Competitive salary package Flexible working environment Supportive leadership and collaborative team culture Meaningful work that directly impacts member outcomes

📌 Dispute Resolution Officer (Port Phillip City)
🏢 Sustainrecruit
📍 Port Phillip City