At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.

You’ll be joining a team known for its strong culture, supportive environment, and great reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.

AbouttheRole

Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.

AsaSeniorClaimsExecutive,youwill:

- Manageend-to-endclaimsfromlodgmentthroughtosettlement
- Assesspolicyinformationandsupportclaimsdecision-making
- Liaisewithclients,brokers,insurers,andserviceproviders
- Proactivelyseekopportunitytodevelopprofessionally
- Maintainaccuraterecordsinlinewithcompliancerequirements
- Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
- Workcollaborativelywiththewiderclaimsandbrokingteams
- Proficientlylearnandusemultipletechnologyplatforms

At Network Insurance House (NIH), we take pride in being one of Australia’s most trusted and successful broking brands. Guided by our core values, we are dedicated to achieving exceptional outcomes for both our clients and our people.





You’ll be joining a team known for its strong culture, supportive environment, and outstanding reputation in the industry. We offer genuine career growth, learning opportunities, and a workplace that values collaboration and celebrates success.

We’recurrentlyseekingaSeniorClaimsExecutivetojoinourMelbourneteam. This role plays a pivotal role in managing a portfolio of highly technical and longtail claims.

AbouttheRole

Inthisrole,youwillmanageaportfolioofgeneralinsuranceclaims,ensuring theyareprogressedefficiently,accurately,andinlinewithserviceexpectations.Youwillplayanimportantroleinsupportingclientsthroughtheclaimsprocessandworkingcloselywithinternalandexternalstakeholderstoachievefairandtimelyoutcomes.

AsaSeniorClaimsExecutive,youwill:

- Manageend-to-endclaimsfromlodgmentthroughtosettlement
- Strongabilitytoworkautonomously
- Assesspolicyinformationandsupportclaimsdecision-making
- Liaisewithclients,brokers,insurers,andserviceproviders
- Provideregularupdatesandclearcommunicationtoallstakeholders
- Considerationofpolicycoveragetoidentifypotentialindemnityissues
- Reviewdocumentation,correspondence,andsettlementdetails
- Proactivelyseekopportunitytodevelopprofessionally
- Maintainaccuraterecordsinlinewithcompliancerequirements




- Strongtimemanagementskillsandabilitytoprioritiesandmeetkey deadlines
- Identifyareasforlearninganddevelopmentanddelivertrainingfor the business
- Supportandexecutedisputeresolutionandcontributetopositive outcomes
- Workcollaborativelywiththewiderclaimsandbrokingteams
- Proficientlylearnandusemultipletechnologyplatforms

Thisroleoffersvariety,autonomy,andtheopportunitytodevelopyour expertise withinasupportivenationalteamenvironment.

AboutYou

Youareaproactiveclaimsprofessionalwhoenjoysworkinginafast pacedenvironment,whileprovidingeffectiveandefficientcommunicationand supporttoallstakeholders.

Youwillbring:

- Experienceingeneralinsuranceclaims(end-to endexposurepreferred)
- Advancedcustomerserviceskills
- Advancedattentiontodetailandorganisationalskills
- Strongstakeholderengagementandrapportbuildingcapability
- Strongcommunicationandstakeholdermanagementskills
- Confidencemanagingcompetingpriorities
- Acollaborative,team-focusedapproach
- Awillingnesstolearnanddevelopprofessionally

You take ownership of your work, communicate clearly, and are motivated by achieving strong outcomes for clients.

Perks & Benefits

At Network Insurance House, we recognise that our people are at the heart of our success. We offer a range of benefits designed to support you both professionally and personally, including:

- Bonus opportunities across all roles
- 12 weeks paid parental leave for both primary and secondary carers
- Free travel insurance
- Salary packaging and novated leasing options

Alongside these advantages, you’ll be joining a collaborative national brokerage that genuinely values its pe

📌 Senior Claims Executive (Melbourne)
🏢 Network Insurance House
📍 Melbourne