Job Description

About tonies: tonies® is a fast-growing global children’s audio entertainment brand, transforming how kids experience stories, music and learning. As we enter a new growth phase in Australia & New Zealand, we’re in true start-up mode locally – entrepreneurial, hands-on and quick-moving – backed by a proven global business and world-class licensed partners.

You as part of tonies: Reporting to the Senior Sales & Operations Manager, tonies ANZ, you will own the domestic operations of the ANZ business – establishing and managing Direct to Retail relationships, warehouse connectivity, ERP integrations and local order and invoicing processes – working closely with the Demand Planner to turn forecasts and stock plans into smooth day-to-day execution.

This is a hands-on operations role – part systems builder, part negotiator, part process owner – ideal for a traditional operations professional who enjoys standing up new local infrastructure and keeping it running reliably in a lean, fast-moving start-up environment.

Your tasks and responsibilities will include:

Direct to Retail Relationships

- Establish and manage Direct to Retail (DTR) trading relationships and operational onboarding for new retail customers.
- Own day-to-day operational contact with retailers on order flow, compliance requirements and service issues.
- Negotiate and manage vendor/trading terms relevant to operations, in partnership with Sales and Finance.

Warehouse & Freight Operations

- Establish and manage warehouse connectivity and 3PL relationships, ensuring accurate, timely receipt, storage and dispatch of stock.
- Lead domestic freight and warehouse contract negotiations, managing rates,



service levels and performance against agreed KPIs.
- Monitor day-to-day warehouse and freight performance, resolving issues and driving continuous improvement in cost and service.

Systems & ERP Integration

- Lead local ERP integrations with warehouse, freight and retailer systems (EDI, portals, order and inventory feeds).
- Own local PO processing end-to-end, ensuring orders are entered, validated and fulfilled accurately and on time.
- Set up and maintain ERP invoicing processes, ensuring invoicing is accurate, timely and aligned to retailer requirements.
- Maintain clean master data and operational configuration within the ERP to support scalable local operations.

Collaboration with Demand Planning

- Work closely with the Demand Planner to translate forecasts and inventory plans into day-to-day operational execution.
- Share warehouse, freight and retailer operational insights that inform demand and replenishment planning.
- Jointly manage stock availability issues, order exceptions and retailer escalations with the Demand Planner.

Cross-Functional Leadership

- Work closely with Sales, Finance, Customer Service and E-commerce in ANZ to keep operations aligned to business priorities.
- Build and document standard operating procedures for local order, warehouse and invoicing processes as the ANZ business scales.




- Champion a test-and-learn, start-up mindset in a lean team environment.

What we are looking for:

Must-Haves

- 5+ years’ experience in operations management, warehouse/logistics management or supply chain operations (consumer electronics, toys, FMCG or adjacent).
- Proven experience establishing and managing Direct to Retail relationships and retailer operational compliance.
- Hands-on experience with ERP systems (e.g. Business Central, SAP or similar), including PO processing, invoicing setup and system integrations.
- Demonstrated experience negotiating domestic freight and warehouse contracts, rates and service levels.
- Strong understanding of warehouse operations and 3PL management within Australia and/or New Zealand.
- Excellent stakeholder management skills, comfortable working closely with Sales, Finance and Demand Planning.
- Enjoy working in a lean, dynamic environment where you’re happy to flex across tasks and "do what’s needed" to get great outcomes.

Nice-to-Haves

- Experience setting up new domestic operations infrastructure in a start-up or scale-up environment.
- Understanding of demand planning and replenishment processes.
- Background in audio, content, publishing or kids’ media.

Why tonies?

- Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
- Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone.
- Come as you are: This applies not only to the dress code but to

📌 Operations Manager Anz (North Lismore)
🏢 tonies®
📍 North Lismore