Job Description

About The Firm

A top insurance company located in Sydney’s CBD.

This company achieved consistent profitable growth by offering innovative risk management solutions. Its customer‑centric focus and financial stability make it a trusted choice for individuals and businesses seeking comprehensive coverage and reliable claims management.

About The Role:

- Evaluating insurance claims promptly and accurately.
- Communicating effectively with clients, brokers, and internal teams.
- Investigating claims by gathering necessary information and conducting interviews.
- Analysing policy coverage and determining claim eligibility.
- Negotiating settlements and handling disputes professionally.
- Maintaining detailed records and documentation for each claim.
- Collaborating with legal and compliance teams to ensure regulatory compliance.
- Providing exceptional customer service throughout the claims process.

Skills & Experience:

- At least 2 years experience in claims insurance role
- Strong analytical and problem‑solving skills with attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to work independently and collaboratively in a quick‑paced environment.
- Knowledge of insurance policies, procedures, and regulatory requirements.
- Competitive salary package ($85,000 - $100,000 depending on experience)
- Quick Career progression to Senior Claims Consultant
- Exposure to a wide network of professionals and potential clients, fostering valuable professional connections.
- Good level of flexibility – implemented a work‑from‑home policy whereby staff have the option of 3 days from home.
- Monthly external training plus regular office sessions & catch‑ups




- Social environment and numerous staff events / Weekly lunch group exercise classes and social events.

Responsibilities:

- Manage and process claims for clients
- Review and analyse claims to determine coverage and liability
- Communicate with clients, insurance companies and stakeholders to gather information and resolve issues
- Negotiate settlements with insurance companies on behalf of clients
- Provide guidance and support to clients throughout the claims process
- Maintain accurate records and documentation of claims

Qualifications:

- Bachelor’s degree in a relevant field
- Minimum of 3 years of experience in claims management or a related field
- Strong analytical and problem‑solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Knowledge of insurance policies and regulations
- Competitive Salary + Bonus + Annual Reviews
- Wellbeing Benefits – Mental, Physical & Financial Support
- Enjoy benefits such as discounted insurance, health and well‑being programs, and a range of employee benefits to support

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.





Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

As a Senior Claims Consultant, you’ll play a critical role in our Group Claims team, guiding customers through life insurance claims with care, expertise, and efficiency. You will be responsible for the proactive management of a portfolio of Life Insurance Claims in accordance with TAL’s claims philosophy, claims handling procedures, policy terms & conditions and in accordance with the Life Insurance Code of Practice and other legislative and regulatory requirements.

A key focus of this role involves providing a best‑in‑class customer and client (e.g. advisers, trustees, fund administrators) experience, including regular communication in relation to the status of claims and managing expectations, to deliver on quality health and claim outcomes.

In this role you will:

- Manage a portfolio of complex Group Life Insurance claims, balancing customer needs with policy and business requirements.
- Communicate effectively with

📌 Senior Claims Consultant (Sydney)
🏢 TAL Australia
📍 Sydney