Deivian Care Services, based in Melbourne, has been a NDIS registered and Aged Care service provider since 2018.

Our vision is to make a difference in our partners' lives by focusing on meeting their needs and care goals, as well as helping them feel supported, and maximizing their independence.

As a deeply grounded NDIS and Aged Care provider, we require Support Workers on a casual premise with a view toward permanency. One should be adaptable and flexible to work with individuals with diverse special needs and to help frail, older people, including the prematurely aged, living in the community to maximize their independence.

About the team

We are dedicated to social justice values and strive to treat everyone with dignity and respect, regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, or religion. We value ethnic, gender, and occupational diversity, and we employ devoted, bright, and motivated employees who work on a variety of projects and services.

We collaborate to help clients at every point of their journey, from crisis to recovery to long-term, sustainable change.

About the Role

Deivian Care is looking for a Service Coordinator in Clayton (VIC). The primary purpose of this position is to assist the Operations team in leading a team of Support Workers to deliver quality, person-centered and customer focussed outcomes for the people we support. Within the parameters of the role, the position is responsible for the quality of services, ensuring timeliness, and working within the agreed budget. The role is also responsible for implementing a planned approach to the leadership, supervision and professional development of the team members.



The primary function of this role is to support stakeholders (clients, client families, and employees) to achieve their individual goals and objectives in accordance with their participants Individual Care Plan.

About You

- A person-centered, values-based approach to service delivery that is informed by a proven commitment to social justice concerns.
- Knowledge and understanding of trauma-informed, strengths-based, and person-centered care.
- Demonstrated communication and relationship management abilities, as well as the ability to maintain collaborative working relationships with a wide range of stakeholders.

Attributes of this position

- Experience in recruitment.
- Experience in managing teams in a service and client-focused environment.
- Passion and commitment to client service and improving the quality of life for people with disabilities.
- Ability to communicate and relate to people with disabilities and their families.
- Demonstrated ability in exercising initiative, time management and working independently.
- Demonstrated knowledge of the disability standards and how they relate to everyday service provision.
- Good interpersonal and written/verbal communication skills.
- Ability to work collaboratively within a team environment.

Responsibilities:

- Carefully match and align support workers with clients to ensure compatibility,



fostering long-term skilled relationships that meet client needs and preferences.
- Coordinate day-to-day services, including scheduling, rescheduling, and communicating changes with both support workers and clients.
- Arranging meet & greet sessions between Clients and Support workers before commencing shifts. Any deviations require managerial approval.
- Participate in interviews for support workers based on staffing needs and coordinate any requirements with HR, including assigning selected candidates for staff induction. This includes meeting the prospective support worker face-to-face during the interview process.
- Communicate with HR regarding specific training requirements such as staff induction, BSP training, care plan-related training, or training for specific diagnoses.
- Manage weekly timesheets for support workers and client services, ensuring accuracy in hours, notes, kilometers, and other relevant details before submitting to payroll/accounts.
- Read, understand and communicate the clients profile such as their diagnosis, mobility requirements, specific needs to the Support Workers along with the task that needs to be completed. Eg, Domestic Cleaning, shopping. This also includes communicating information about date, time, location or other third party information.
- Liaise with the Accounts team to resolve discrepancies and address complex payment or invoicing matters related to time sheets.
- Ensure service agreements are signed for all new clients and that the complete onboarding process is compliant, with any deviations requiring managerial approval.
- Collaborate with support coordinators and care managers to ensure client budgets are adhered to,

📌 Service Coordinator (Melbourne)
🏢 Deivian Care Services
📍 Melbourne