To ensure a high standard of Beverage service focused on Coffee and Tea and other alcoholic products as per the company's standards in order to achieve maximum guest satisfaction and organisational profitability, in an atmosphere of high team member morale.
Key responsibilities
Acknowledge and recognise the importance of all guest patronage
Show consideration to all guests whilst being mindful of their individual circumstances and requirements
Always acknowledge guests by name
Commit to setting and achieving the highest levels of guest satisfaction
Commit to upholding the highest ethical and skilled standards
Ensure that key service standards in the outlet is adhered to
Monitor equipment/machinery; daily coffee weigh in, maintain cleaning schedule
Present facilities in the best way possible at all times, whilst committing to the highest standards of personal presentation so that we appear professional, attentive and confident
Take responsibility and always act with a sense of urgency
Prioritise safety of team members and guests at all times
About you
Attend on-the-job, vocational and behavioural training regularly to enhance skills in own and related areas and to develop multifunctionality
Passionate about serving exceptional coffee
Attend and learn food & beverage operation via on-the-job
Attend food and beverage product knowledge training regularly
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